HR, Payroll, Time and Benefits. Right Where You Need Them.

isolved controls what data the connector can access. Once data reaches Claude, it is handled according to your organization’s terms with Anthropic, not isolved’s. Customers using a Claude account should be aware that training is on by default and it is their responsibility to turn it off in account settings if desired. Although not required, isolved recommends the enterprise version of Claude for admin controls, audit logging and data governance. Customers are responsible for all inputs and outputs when using AI Functionalities and for ensuring their use complies with their organization’s AI, security and data governance policies. Refer to your Anthropic plan terms and isolved’s AI Privacy Policy for complete details.

On the request side, Claude always confirms the details with the employee before submitting anything. Nothing is sent to isolved until the employee explicitly confirms.

Employees can ask Claude about their time off, pay and benefits using their real isolved data. For pay, that includes any paycheck on file, a full breakdown of earnings, deductions and taxes, year-to-date totals, withholding explained in plain language and direct deposit splits. For benefits, that includes enrolled plans, coverage levels, what each plan costs per paycheck and per year, who is covered and beneficiary details.

Pay and benefits are both read-only through the connector. Claude cannot change withholding, direct deposit, benefit elections or any other data.

The most common reason employees can’t connect is that the Claude Connection legal service may have been disabled by your organization. Check with your HR team to confirm it’s enabled. See the full troubleshooting guide for other possible causes.

For additional support, contact the right team based on your question. For isolved-related questions, reach isolved customer support at isolvedhcm.com/contact. For Claude-related questions, visit support.claude.com.

isolved chose to partner with Anthropic rather than build its own AI layer because Anthropic is the leader in safe enterprise-grade AI. Anthropic invests billions annually in model research and development, meaning the intelligence behind the connector keeps improving without any additional effort on isolved’s part.

The partnership also reflects what isolved does best. With 40 years of human capital management (HCM) data and deep workflow integration, isolved brings what no AI company can replicate on its own. Anthropic handles the AI safety layer, isolved handles the HR operations layer and employees get a connector built on the strengths of both.

AI connectors reduce the friction employees face when trying to access HR information or complete routine tasks. Instead of logging into a separate portal or human resources information system (HRIS) to check a balance or submit a request, employees can get answers and take action directly inside the tools they already use. For HR teams, that means fewer repetitive questions to field and more time focused on work that requires human judgment.

isolved built the People Cloud connector for Claude on exactly that principle. Rather than bolting AI onto an existing HCM platform, isolved put AI where employees already are. You may see this kind of tool called a Claude plugin, but isolved’s version is a connector, built on the open Model Context Protocol (MCP) that Claude uses to connect to outside systems. It runs as a secure MCP server, so there’s no custom middleware to build or maintain.

Employees can check time-off balances, view pay submit requests and get HR answers directly inside Claude using their real isolved data. And because isolved chose to build on Anthropic rather than build its own AI stack, the connector gets more capable as Anthropic advances, without any additional effort required from HR teams or administrators.