Artificial intelligence (AI) is transforming how businesses manage and support their people, and human resources (HR) professionals are leading the way. The tools they use are making all the difference, and many are turning to third parties—like analysts and peer reviews—to evaluate where to invest for the greatest impact. One such evaluation, the 2025 NelsonHall NEAT vendor evaluation for HCM Technology & GenAI in the SMB Market Focus segment, named isolved a Leader for delivering both immediate business value and future-ready generative AI capabilities.

The Importance of AI for SMBs

NelsonHall’s evaluation recognized isolved for its practical and results-driven approach to AI, one that helps small and midsized businesses (SMBs) achieve immediate efficiency gains while laying the groundwork for future innovation. This recognition reinforces what our own branded research has found: that AI adoption in HR is no longer optional, it’s essential for growth and competitiveness.

In our Elevating HR in the Age of AI report that surveyed over 1,000 HR decision-makers, more than half reported that administrative work limits their ability to focus on strategy. What’s more, 36% of the business owners surveyed in our Business Owner Imperative report said they believe HR is the function that can benefit most from AI. These findings underscore what many HR, payroll, benefits and talent professionals—or People Heroes—already know: time-consuming tasks are holding them back from driving culture, engagement and growth.

By automating repetitive tasks, reducing errors and surfacing actionable insights, AI empowers People Heroes to focus on employees and strategy. It’s this human-centered, efficiency-driven focus that NelsonHall praised in isolved’s leadership position—AI that delivers tangible results today while preparing organizations for tomorrow.

isolved’s AI Approach

At isolved, we recognize that AI comes with exciting possibilities as well as responsibilities. That’s why we apply guardrails in our use of AI and approach the technology with partnership, transparency and accountability.

Our AI approach includes the beliefs that:

• Privacy is essential
• The best practices of ethical AI should be followed
• AI should be used to create an unbiased and diverse workplace
• AI use should be clear and direct

AI in isolved People Cloud™

NelsonHall noted useful AI throughout the isolved People Cloud™ human capital management (HCM) platform, including:

Talent Acquisition

isolved Talent Acquisition enables recruiters and HR teams to write engaging job descriptions using AI. The solution allows teams to instantly create compelling, relevant job ads that attract top talent.

Additionally, using Candidate Matching, customers can find the best-fit candidates fast. Since early 2024, over 31 million candidates have been matched by isolved Talent Acquisition. Overall, customers have seen a reduction in time-to-hire by 36%.

Predictive People Analytics 

Most organizations have unending streams of HR data but lack the resources to turn them into actionable insights. With isolved Predictive People Analytics, People Heroes can visualize workforce metrics and better anticipate workforce changes. Think identifying turnover risks, anticipating headcount and enabling timely HR interactions.

The CEO of TechGenies, a company leveraging isolved Predictive People Analytics, says “TechGenies is very happy with the business advantages that Predictive People Analytics has provided us. Being able to visualize the health of our global workforce while keeping track of numerous HR and finance metrics all from one dashboard is a game changer for us.”

Personalized Learning Paths

When employees want to sharpen their skills and deepen their knowledge, offering a learning management system (LMS) is a vital resource. NelsonHall noted isolved’s Learn & Grow, which uses embedded AI to recommend courses, build personalized learning paths and surface insights to keep employees engaged. An interactive chatbot can help filter and curate learning playlists to optimize learning and development.

Better Benefits

With 72% of employees reporting that the open enrollment process is stressful, there is a need for solutions to help. With isolved’s AI-powered Benefit Guidance, employees answer a few quick questions about budget, health needs and preferences, and a secure AI engine turns those inputs into clear, right-fit bundles across medical, wellness, and financial options. The result: a smarter, simpler and people-first benefits enrollment experience.

Meet Sam: isolved’s New Support Assistant

isolved’s AI leadership extends beyond the platform experience—into how we support People Heroes. Our new AI-enabled support assistant, Sam, delivers real-time answers and step-by-step guidance within minutes, directly within People Cloud.

When deeper expertise is needed, Sam seamlessly connects People Heroes with our live support team known for industry-leading response and resolution times. Sam further reflects our commitment to making AI practical, accessible and human-centered—helping People Heroes get the support they need instantly.

AI That’s Practical and Proven

AI isn’t a technology reserved for enterprise-level organizations with massive budgets. With isolved, it’s an accessible, forward-thinking technology that can give organizations a pragmatic advantage. NelsonHall’s recognition of isolved as a leader validates what customers already experience in People Cloud: AI that works to simplify workflows and improve HR outcomes.

Discover all of the reasons NelsonHall recognized isolved as an AI leader by downloading the full report here!

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