Customer Success
Your Sidekick for Every Step of the Journey
isolved surrounds every HR, payroll, benefit and talent professional—or People Hero as we call them—with the tools, services and expert customer support they need to thrive. From implementation to optimization, the Sidekick Advantage™ delivers value from day one and keeps delivering as your business grows.
Fast, Friendly and Focused on You
With the Sidekick Advantage, you’ll have expert support to help you achieve your goals. You also have access to certified HR professionals who can proactively monitor compliance and help you optimize processes. We’re here to keep your workforce engaged, your processes running smoothly and your goals within reach.
What Makes isolved Support Different?
Success means more than fixing problems. It means anticipating human capital management (HCM) needs, building trust and freeing you to focus on your people. That’s the Sidekick Advantage.
Trusted by 195,000 employers
Organizations of every size rely on isolved to scale HR, payroll, benefits and talent management with confidence.
Rapid response
Seventy-nine percent of support cases are resolved the same day, with an average response time of under 30 seconds.
Personalized guidance
Regional teams and dedicated support managers provide personalized guidance that grows with your business.
Proactive monitoring
We monitor in real time to spot and resolve issues before they impact payroll, benefits or HR processes.
Always-On HR™
Get answers anytime with an AI-powered assistant that provides access to templates, compliance guidance and HR tools.
Support your way
Choose the way you connect—phone, email or chat—and get support when and how it works best for you.
Experience the Sidekick Advantage
Request a DemoRapid Implementation and Optimization Services
Moving to isolved People Cloud™ is simple. Our specialists manage data migration, configure integrations and deliver role-based training so HR teams and employees see value from day one. And the partnership doesn’t stop there. We provide ongoing optimization to ensure your system adapts as your needs change.
Top Notch Performance
30 Seconds
Average support call response time is less than 30 seconds.
79% Daily
Most support requests are resolved and closed the same day.
#1 Rated
Recognized by Sapient Insights Group in payroll, benefits and more.
Ongoing Growth Through People Heroes World™
People Heroes Community
Connect with peers, share real-world insights and grow together in a community built for People Heroes.
People Heroes University
Expand your skills with expert-led learning paths designed to help you get the most out of People Cloud.