Elevating Benefits Administration to Support a Thriving Workforce
More and more health brokers are offering human capital management (HCM) services, including payroll, to help solve clients’ workforce challenges. According to our recent survey of health insurance brokers, 17% currently offer their clients HCM solutions and another 13% plan to in the next 1-2 years. Doing so sets them apart from competitors and helps strengthen client relationships.
NFP, a group benefits broker serving the small and mid-market segment is one of those brokers. Since 2013, NFP has been working with isolved to provide payroll services to their clients, along with benefit services, specifically Consolidated Omnibus Budget Reconciliation Act (COBRA), Flexible Spending Account (FSA), Health Savings Account (HSA) and Premium Only Plans (POPs).
“The isolved team is amazing to work with. My clients actually have a human they can speak directly with on important issues. With isolved, we can trust what we propose to a client.”
Adonica D. Whelton
Senior Account Executive
The ability to offer a diverse portfolio has positively impacted NFP’s book of business. When asked how they see their partnership growing with isolved, Adonica D. Whelton, Senior Account Executive at NFP, said “I would love to move more payroll over and use the Ease connection.” Ease gives brokers the ability to easily offer and manage a comprehensive set of products that integrate, allowing for seamless synchronization.
The Value of Customer Service
Offering the right mix of products and services is important but falls flat if the customer experience is poor. Customer service had been a concern with their previous provider. Now, with isolved Benefit Services, Whelton’s clients receive personalized support from a designated point of contact who specializes in the services. “My clients actually have a human they can speak directly with on important issues. They receive fast resolution to problems and use a great online system.”
In addition to the “ease of the system,” Whelton says her clients appreciate that the “annual renewal and set up rates are lower than the competition.”
A Partner Brokers Can Trust
When asked to share a success story that wouldn’t have been possible without isolved Benefit Services, Whelton reflects on a time when they received an Agent of Record on a group renewing within a two-week period. They discovered that they didn’t have a POP or COBRA in place. Whelton’s Broker Success Manager was able to assist in getting them set up and running by the renewal date. “The isolved team is amazing to work with. They try to accommodate our fast turnarounds.”
For Whelton, the greatest benefit of partnering with isolved can be summed up in one word—trust. “With isolved, we can trust what we propose to a client.”
Supporting Your Growth
Streamline operations, reduce risk and deliver better employee experiences with scalable solutions designed to put people first.
