Sapient Insights Group Survey - Voice of the Customer: Payroll Systems (2024-25)

Analyst Report

Sapient Insights Group’s 27th Annual HR Systems Report surveyed thousands of human resources (HR) professionals about their current human capital management (HCM) systems, noting their vendor and customer experience. Representing over 25 million workers across over 3,300 unique organizations, the survey acts as a buyer’s guide to the HR leaders in the market for a new HCM vendor.

isolved also broke into the midmarket rankings (500-4999 employees) and earned first for User Experience and Vendor Satisfaction in Payroll Systems, Benefits, Onboarding and Time. Additionally, isolved was recognized as a Top 5 vendor for User Experience in the human resource management systems (HRMS) category within Sapient Insights Group’s “Voice of the Customer” Rankings for Midmarket organizations in 2024-2025.

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The role of AI in payroll
The biggest solution differentiators
Emerging trends in payroll data and functionality

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