Masterclass - CX

Do you want to elevate your frontline employees to new heights of success? Watch this insightful Masterclass, where Founder and Chief Experience Officer at Doing CX Right, Stacy Sherman, walks through strategies for hiring, loyalty and leadership that will transform your customer experience team performance.

Here's what you can expect:

• Hiring Strategies for Employees: Learn how to define key skills, evaluate culture fit and build positive employee relationships from day one.

• Strengthening Employee Loyalty: Discover techniques to elevate employee performance through training, foster community and incorporate valuable employee feedback.

• Preparing Employees for Future Leadership: Identify potential leaders, guide them through mentorship and develop emotional intelligence for effective leadership.

• Understanding Employee Experience: Recognize the link between employee experience and customer satisfaction and address challenges impacting employee effectiveness.