Riding the Forrester Wave: isolved Named a Strong Performer

When organizations are looking for human capital management (HCM) solutions, they’re looking for more than just software. They need a true partner that will augment their human resources (HR) function and take it to the next level. Not surprisingly, the top expectation for an HCM vendor is to support organizational growth. When considering options, businesses will look to experts like Forrester Research to help guide their decisions. Recently, isolved was recognized in The Forrester Wave™: Human Capital Management Solutions, Q4 2025 as a Strong Performer.

To help business and HR leaders find the right HCM provider and partner, Forrester creates the Forrester Wave to help clients make well-informed buying decisions. The report uses a questionnaire, a strategy and product demonstration and reference customers to evaluate the strength of each vendor’s offering and strategy.

Here are some distinctions isolved received in the 2025 Forrester Wave:

Services that Scale

Customers cite that isolved offers cost-effective pricing, and they are satisfied with both the product and support. isolved received the highest score possible in the supporting services and offerings criterion, like HR Services, Benefit Services and financial wellness. To further help customers receive the support they need to be successful, isolved offers an average hold time of 24 seconds.

A Unique Ecosystem

Forrester found that isolved shows a unique partnership ecosystem in the HCM space. isolved’s partner network ranges from preferred referral relationships to network reseller options. Organizations can pick the route that best fits their operating model to provide more value to their clients, build their books of business and strengthen their advisory relationships.

Payroll for Today’s Workforce

Thirty-seven percent of employees say payroll mistakes would prompt them to look for a new job, making it a vital part of the employee experience (EX). isolved’s payroll solution emphasizes accuracy and resilience with anomaly detection and proactive, autonomous corrections to catch issues before they impact payday. It’s designed for the modern workforce, paying exempt and hourly employees alongside seasonal and contingent employees, so businesses can seamlessly navigate headcount fluctuations.

Putting Data to Work

Many organizations have a mountain of data at their disposal. With isolved, organizations can turn workforce metrics into actionable insights that drive employee engagement and help with retention efforts. Forrester notes isolved’s complex reporting, analytics and benchmarking capabilities, allowing HR teams to convert their existing data into future-thinking initiatives.

Looking to the Future

The report makes note of isolved’s vision to transform HR from operational to outcomes. Forrester took note of isolved’s innovation and roadmap focus on improving efficiency, employee engagement and compliance enhancements. isolved continues to transform HR with artificial intelligence (AI) by simplifying recruitment, easing workflows and revealing valuable team insights. Moving forward, isolved builds its roadmap by identifying opportunities for real impact and delivering solutions that drive growth.

The Bottom Line

Forrester believes isolved is best suited for U.S.-based organizations seeking “phenomenal managed services and a solid HCM suite with trustworthy end-to-end payroll for all types of workers, all packaged in an economical and reasonable pricing model.”

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.