Sapient Insights Report: isolved is Top Rated, Scaling from SMB to Midmarket

If employers and employees are playing a game of tug of war, let’s call it a war of attrition to this point. Employees are feeling increasingly burnt out and 72% are looking to change jobs in the next year. In response, employers are looking for ways to keep their top performers by improving the employee experience (EX). How? Twenty-eight percent say by consolidating multiple human resources (HR) software systems and streamlining core HR activities.

As a result, 37% of leaders are looking to change human capital management (HCM) providers over the next year. But knowing where to start can be daunting. Resources, such as Sapient Insights’ 27th Annual HR Systems Survey, can help business leaders make informed decisions for the HR tech they plan on investing in.

Putting Tech to Work

Sapient Insights recently released its 27th Annual HR Systems Survey to assist leaders in making the right call when it comes to HR technology investments. The firm leverages feedback from verified customers who offer honest reviews on the software and services they use every day. The survey represents over 25 million workers spread across 3,300 organizations, taking note of both the vendor and the customer experience.

In its report, the firm noted isolved’s satisfaction with vendors and customers alike. isolved ranked in the top five in user experience for small and medium-sized businesses (SMBs) across nine unique product categories. Not only that but the mid-market also finds isolved easy to scale, as we earned the top in satisfaction for payroll, benefits, onboarding and time.

A Great Payroll Solution for SMBs

Sapient Insights found, “For the third year in a row, isolved is the top single solution in SMB payroll adoption. ... A deeper dive into respondents' comments continues to show that customer service, especially the high level of personalized service, is a large factor in why customers choose isolved.”

Top User Experience and Vendor Satisfaction for Mid-Markets

“The top spot in user experience (UX) and vendor satisfaction (VS) ratings this year for the mid-market is isolved. The rating reflects the company's two-year effort to move up in the market.”

The bottom line: Both customers and vendors, from small businesses to mid-market enterprises, rate isolved number one.

Looking Ahead

According to Stacey Harris, Chief Research Officer at Sapient Insights Group, “This level of investment reflects isolved’s commitment to enhancing the employee experience while driving measurable business outcomes for organizations of all sizes.”

A big part of how isolved does this is by listening to customers and continuously innovating to provide businesses of all sizes access to the solutions they need to drive their organizations forward. This includes collecting feedback from customers through the isolved People Heroes Community, delivering technology powered by artificial intelligence (AI) to help organizations create new efficiencies and supporting HR professionals with industry-leading customer service that answers questions quickly.

Interested in learning more about isolved’s recognitions? Download the following Sapient Insights Group Survey Segmented Reports:

• Payroll Systems

• Human Resource Management Systems