isolved Blog

To customers in industries like retail, hospitality and healthcare, frontline workers are your business. Not only are they the first point of contact, but their efforts are a key building block of the customer experience (CX). A positive encounter can leave customers feeling good about their purchas...

In 2025, the scope of human capital management (HCM) appears to have expanded far beyond its administrative roots. What once seemed limited to payroll, benefits, and compliance is now a critical enabler of business strategy, resilience, and workforce agility, especially within the mid-market. &...

Running a business is demanding—and with today’s challenges, it’s no wonder so many owners are lying awake at night. Seventy-six percent of business owners say owning a business has become more complicated in the past year. Between rising costs, talent shortages, growing compliance demands and techn...

Employee experience (EX) is a priority for the majority of organizations this year, but it can be difficult for HR departments to decide where to focus their efforts. After all, EX is defined as the sum of all interactions that an employee has at work – this includes everything from onboarding to pr...

Read any online human resources publication and you’ll no doubt see a scary number of headlines lamenting the phenomenon of “ghosting.”  Is it cultural? Generational? Or are your recruitment efforts just that bad?  Let’s examine some of the key elements that def...

In a strong economy, jobs are plentiful and employers often struggle with a different problem: retention. According to data from Ajilon, more than 80 percent of workers are open to a new job or are actively looking for one. Among those who aren’t actively looking, more than half would be willi...