isolved Blog

To customers in industries like retail, hospitality and healthcare, frontline workers are your business. Not only are they the first point of contact, but their efforts are a key building block of the customer experience (CX). A positive encounter can leave customers feeling good about their purchas...

In today’s unpredictable world, every organization—regardless of size or industry—faces the risk that emergencies can disrupt operations and endanger viability. A lack of preparation can lead to financial losses, reputational harm or even permanent closure. Precautionary measures like emergency prep...

The world is going remote. More and more, businesses are ditching commercial office space and formal on-site requirements in favor of virtual workplaces. But with physical distance separating colleagues and bosses from staff, does employee engagement risk dropping off? It doesn’t have to....