National Service Provider Turns Mounds of HR Data into Actionable People Insights

Visualizing Workforce Needs Across a Growing Organization

DuraServ is a leading service provider in the loading dock, door and equipment industry. The company delivers service on a national scale to customers with large facilities, often in multiple locations, across the United States and in Canada.

DuraServ traces its origins back to 2001 and has grown steadily both organically and through a series of strategic acquisitions. With this growth, the HR team at DuraServ needed a solution to help visualize the mounds of data they had accumulated in their existing human resources information system (HRIS). The challenge?

The company has been experiencing significant growth in both revenues and personnel and needed to see the historic trends in hires, terminations, sources of best hire and various workforce demographics. A solution was necessary to provide actionable insights and justification to the company’s leadership, including its chief executive officer (CEO), president and board of directors.

DuraServ’s top reasons for choosing isolved:

• Clear metrics and analytics offered actionable insights to the C-suite

• Simplicity and intuitive interface required a very short learning curve

• Easy and quick implementation allowed live use in less than two hours

• The capabilities of predictive modeling to prescribe workforce remedies

The Solution

isolved Predictive People Analytics was ideally suited to accommodate DuraServ’s aggressive growth targets and workforce setup. The quick implementation and trial allowed DuraServ to build a workforce plan and gain a return on investment (ROI) before ever having to make a payment.

The implementation delivered to DuraServ contained a dashboard with their 15 most standard and useful metrics; the ability to drill down on each metric by department, location or demographic; and trended analytics for the last one-year, three-year and five-year periods. The dedicated isolved support team quickly answered what few questions the DuraServ admins had.

The human resources (HR) department at DuraServ truly values the expertise and experience of isolved’s team, both in terms of product knowledge and expertise in the field of people analytics. This is central to the ongoing success of this engagement, as isolved has been able to quickly and thoroughly understand the requirements of DuraServ and deliver a solution that meets their needs.

The Results

With Predictive People Analytics, DuraServ can now:

• Gain a clearer, more complete understanding of HR and people data

• Provide actionable insights and justification from HR to the C-suite

• Forecast workforce trends and take the necessary actions