Professional employer organizations (PEOs), administrative service organizations (ASOs) and payroll providers are under pressure. Two-thirds (67%) of HR leaders say they’re considering switching their human capital management (HCM) platform, and nearly half are thinking about changing their current PEO, ASO or payroll provider in the next year.
For many, it comes down to technology overload and rising expectations. More than half of HR teams use four or more systems to manage their work, and one in five are juggling 10 or more.
The 2025 Service Bureau Insights Report takes feedback from 2,000+ HR leaders and turns it into guidance you can use to protect client relationships and grow your business.
What you’ll learn:
- Why HR leaders consider switching service bureaus
- What clients expect from partners today, and over the next three years
- How outsourcing and AI are shaping client decisions
- Where to focus next to meet needs and grow in 2026