Sapient Insights HR Systems Report: Voice of the Customer (SMB)
Sapient Insights Group’s 28th Annual HR Systems Survey captures Voice of the Customer ratings across human capital management (HCM)—revealing how small and medium-sized businesses (SMBs) evaluate their HCM partners on User Experience (UX) and Vendor Satisfaction (VS). In this year’s results, SMBs recognized isolved with top rankings across core HCM and talent capabilities—reinforcing the value of a connected platform that brings payroll, HR, time, benefits and more together in one experience.
Access the report to learn:
What differentiates top-rated SMB HCM solutions across payroll, HRMS, time, benefits and talent
How UX and VS trends are evolving—including the growing impact of AI on HR technology decisions
Why more SMBs are consolidating point solutions into a broader HRMS suite to simplify operations and improve outcomes
Download the Analyst Report now!
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