Effective Date: January 1, 2023
Last Updated On: April 10, 2023
isolved is an HR and benefits administrator in the United States, and our Sites are intended for use by representatives of our business customers and potential customers, representatives of the businesses that license or are interested in licensing our technology, and their and our employees within the United States. Our Sites are not intended for use by consumers for personal, family and household purposes.
By placing a small file known as a “cookie” on your computer (or other device), isolved's and its third-party service providers' servers passively gather information about all visitors' use of our Sites as permitted by applicable law, including for statistics collection and analysis, website optimization, analytics (as described below), market research, and maintenance of user login information.
The information that we and our third-party service providers track with cookies includes, but is not limited to, the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access our Sites, your Internet protocol (“IP”) address, your home domain or Internet service provider, your referrer URL (which is the URL for the website that you were viewing prior to visiting our Sites), how you were directed to our Sites, which specific pages you access on our Sites, how long you view each page, the time and date you access our Sites and the total number of visitors to our Sites and any portions thereof.
We, and our third-party service providers, may use the information collected from cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our Sites. This data helps us and our third-party service providers improve our respective product and services.
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of our Sites (or some portion thereof) and its capabilities, or cause some features of our Sites to function improperly or more slowly.
We appreciate your questions and comments about our Sites and welcome your messages at our Contact page, which you can find at www.isolvedhcm.com/contact. If you correspond with isolved through our Sites or via email, the Collected Information may include the content of, and metadata regarding, any correspondence you may have with us. We may share your messages with those within our organization who are most capable of addressing the issues contained in your message. We may archive your message for a certain period of time or discard it.
We may send you emails with promotional offers or information. If you would no longer like to receive information, newsletters or other promotional messages from us, please click the link at the bottom of any such email you receive from us and follow the unsubscribe instructions, or alternatively you may contact us at www.isolvedhcm.com/contact to request that your email address is removed from our newsletter or other promotional or marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
If you elected to subscribe to any online services provided via our Sites, including the ability to access any password-protected areas of our Sites, you may be required to submit personal information for the purpose of verifying your identity and your authority to manage the account. This information will be used exclusively by isolved, our agents, suppliers, and third-party service providers for internal use and to respond to your service requests.
We may send you information that you request from us, promotional materials regarding isolved or any third-party entity or individual affiliated with isolved, and any other communication for any other legitimate and lawful business purposes.
Additionally, we may retain and use certain Collected Information to facilitate and otherwise address certain inquiries or requests regarding our services or our Sites, or respond to your questions or requests for information about or from isolved.
We may also use Collected Information as necessary to ensure compliance with any isolved policies and any applicable law, regulation, or order.
isolved may use and disclose certain aggregated, anonymized information, such as website usage data, to our trusted business partners. Such information may also be shared with other users or the general public for advertising, informational, or comparison purposes.
As isolved grows and develops its business, it is possible that its corporate structure or organization might change or that it might merge or otherwise combine with, or that it or portions of its business might be acquired by, another company. In any such transactions, customer and website information generally is, and should be expected to be, one of the transferred business assets. Also, if any bankruptcy, liquidation, or reorganization proceeding is brought by or against us, your information may be considered a company asset that may be sold or transferred to third parties.
Any personal information you provide us when applying for a career position with us will be used solely to consider and act upon your application. We may retain your personal information for a period of time, but only for as long as necessary for such purposes. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, or other available positions. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.
You may wish to participate in certain online polls, surveys, contests, sweepstakes, and other promotions that may be offered on or through our Sites. Participation and disclosure of personal and contact information required to enter is voluntary. We may use such information to administer the polls, surveys, contests, sweepstakes, and other promotions, share information with our trusted service providers, and communicate with you and others whose contact information you provide to us.
When submitting information, corresponding, making requests for information, and otherwise interacting with isolved and its representatives through or in connection with our Sites, please take care to share only such information as is needed or that you believe is appropriate.
Please see the Opting Out of Promotional Correspondence section above with respect to how to opt out of our emails with promotional offers or information. If you have created an online account, you may also change your correspondence preferences by logging into your account. You may disable your online account access at any time; however, this will not necessarily result in the deletion of any Collected Information.
isolved takes commercially reasonable measures to secure and protect information transmitted via or stored on our Sites and our related systems. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of our Sites may happen to transmit or otherwise supply will be totally secure.
Any information, communications, or material of any type or nature that you submit to our Sites by posting, messaging, uploading, or otherwise (collectively, a “Submission”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of our Sites and we are therefore not responsible for any Submissions contained on our Sites.
Additionally, when accessing our blog or any interactive or social feature on our Sites, please be aware that these areas may allow you to post and share with other users, certain messages, content, or other information. Please refrain from posting any personal information in such forums. Your use of these portions of our Sites is solely at your own risk.
Our Sites are intended for a general audience and is not intended for use or view by children under 13 years of age without parental consent, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.
isolved is not subject to the GDPR. isolved does not have offices in and is not otherwise established in the European Union or Great Britain. Our Sites are not intended for use within the European Union or the United Kingdom, or other jurisdictions outside the United States, and we do not offer goods or services to persons in the European Union or the United Kingdom, nor do we monitor the behavior of persons in the European Union or the United Kingdom.
If you have any questions or suggestions about our Sites, isolved, our services, or our privacy practices, please contact us at www.isolvedhcm.com/contact.
When you visit any of our Sites (inclusive of isolved, Inc., its affiliated entities, "isolved," "we" or "us") websites, isolved may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer (you), household, or device ("Personal Information"). Personal information does not include:
Your Personal Information may be collected to support isolved business operations and for website optimization, however isolved does not sell your Personal Information. Selling does not include isolved performing services on behalf of a client or other person or entity.
isolved may use and disclose certain aggregated, anonymized information, such as website usage data, to our trusted business partners. Such information may also be shared with other users or the public for advertising, informational, or comparison purposes.
As isolved grows and develops its business, it is possible that its corporate structure or organization might change or that it might merge or otherwise combine with, or that it or portions of its business might be acquired by, another company. Under such circumstances, website information generally is, and should be expected to be, one of the transferred business assets. Further, if any bankruptcy, liquidation, or reorganization proceeding is brought by or against isolved, certain information may be considered a company asset that may be transferred to third parties.
isolved collects your Personal Information to support its business operations, including for the purposes listed below.
The following tables list uses of certain information that may be obtained from your visitation of isolved websites.
We collected the following categories of Personal Information from consumers within the last twelve (12) months:
|Category||Examples||Retention Period||Collected||Business Purpose|
|A. Identifiers.||Online identifier, Internet Protocol address, email address, or other similar identifiers.||None||Yes||Processing and Operational Optimization|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some Personal Information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||None||No||None|
|D. Commercial information.||Records products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies based on your activity on our Sites.||None||Yes||Processing and Operational Optimization; isolved sales|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||None||No||None|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.||None||Yes||Processing and Operational Optimization; isolved sales|
|G. Geolocation data.||Physical location or movements.||None||Yes (Snapshot)||Processing Time and Attendance; isolved Time|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||None||No||None|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||None||Yes||Internal Records; Human Resource|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||None||No||None|
|K. Inferences drawn from other Personal Information.||Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||None||Yes||Processing and Operational Optimization; isolved sales|
We obtain the categories of Personal Information listed above from the following categories of sources:
We may use, or disclose the Personal Information we collect for one or more of the following purposes:
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
1 NOTICE: YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU TRANSMIT, POST, OR SHARE TO A PUBLIC FORUM, A NON-CONFIDENTIAL MEDIUM, OR IN A CHATBOT WILL NOT BE TREATED AS CONFIDENTIAL OR SENSITIVE INFORMATION. PLEASE DO NOT PUT CONFIDENTIAL OR SENSITIVE INFORMATION INTO THE CHATBOT.
We may share your Personal Information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has not disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart below.
|Personal Information Category||Category of Third-Party Recepients|
|Business Purpose Disclosures||Sales|
|A: Identifiers.||Processing and Operational Optimization; isolved Sales||None|
|B: California Customer Records Personal Information categories.||Processing and Operational Optimization; isolved Sales||None|
|C: Protected classification characteristics under California or federal law.||None||None|
|D: Commercial information.||Processing and Operational Optimization; isolved Sales||None|
|E: Biometric information||None||None|
|F: Internet or other similar network activity.||Processing and Operational Optimization; isolved Sales||None|
|G: Geolocation data.||None||None|
|H: Sensory data.||None||None|
|I: Professional or employment-related information.||Processing and Operational Optimization; isolved Sales||None|
|J: Non-public education information.||None||None|
|K: Inferences drawn from other Personal Information.||Processing and Operational Optimization; isolved Sales||None|
We do not sell or disclose deidentified patient information.
At isolved, we strive to provide you with choices about the personal information you provide to us. The following are ways you can exercise control over your information:
isolved does not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the "right to know"). Please see the Questions and Answers section below for general questions.
Data Portability General Questions and Answers:
For more detailed requests, once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you specifics about:
We do not provide a right to know or data portability disclosure for business-to-business information.
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
We do not provide these deletion rights for business-to-business Information.
To exercise your rights to know or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your Personal Information. To designate an authorized agent for the purposes described in this Policy, email PrivacyOffice@isolvedhcm.com.
You may also make a request to know or delete on behalf of your child by sending an email to PrivacyOffice@isolvedhcm.com.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and authority to make the request and confirm the Personal Information relates to you.
You do not need to create an account with us to submit a request to know or delete. [However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.]
We will only use Personal Information provided in the request to verify the requestor's identity or authority to make it.
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact PrivacyOffice@isolvedhcm.com or call 866-231-1193.
isolved will generally provide a substantive respond to a verified consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your consumer privacy rights under the laws of California. Unless permitted by California law, we will not:
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Sites that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. isolved does not share your information for such purposes.
Attn: Privacy Office Request
11215 N. Community House Rd.
Charlotte, NC 28277
isolved has instituted the following policy related to any biometric data that isolved may possess as a result of isolved’s operations or of isolved’s clients’ and client employees’ use of isolved products and services. **isolved’s clients are responsible for developing and complying with their own biometric data retention and destruction policies as may be required under applicable law. **
Biometric information refers to measurable biological or physical characteristics that can be used to identify an individual, such as a person’s facial images, fingerprints, voiceprints, handprints, iris scans and the like. Some laws regulate the use of biometric information by requiring collectors, users and storers of it to obtain permission from the individual whose biometric information is collected or used, or by requiring that those individuals receive information about biometric information storage, such a duration of retention and data purging details.
The reason for this, we believe, is to protect this unique information from compromise and ensure that individuals providing their biometric information make informed decisions about doing so.
While the isolved Timeclocks do contain touchpads, the technology does not use a fingerprint. Instead, the touchpad senses features on a portion of the finger surface and then, through a complex technical process, facilitates the assignment of a designation to the employee. That designation (or “Template”) is not a fingerprint and cannot be used to construct a fingerprint.
isolved Timeclocks can function with or without the use of a touchpad. isolved does not control the Timeclocks and isolved does not have control of the work environments or circumstances of the employer. It is the employer who engages the settings, including whether or not to use the touchpad feature. If, however, employer chooses to engage the touchpad function, biometric information is not captured or used by isolved. Additionally and out of an abundance of caution, isolved requires each employee’s consent prior to the use of the touchpad feature on its timeclocks.
If for any reason isolved were to receive biometric information it would delete immediately. isolved complies with applicable retention and destruction requirements as defined by law.
Because isolved Timeclocks do not capture or use a fingerprint in their functionality, isolved does not believe that isolved Timeclocks capture biometric information as defined by law in any state. More specifically, neither the Timeclocks nor isolved collect, capture, possess, purchase, receive, obtain, use or store biometric identifiers. Nor does isolved sell, lease, trade or otherwise profit from biometric information. isolved does recognize that employers using isolved Timeclocks may wish, out of an abundance of caution, to take conservative measures relative to biometric information. isolved recommends consultation with legal and regulatory advisors about whether obtaining employees’ written consents or releases relative to using an isolved Timeclock would be advantageous. isolved views such measures as the responsibility of the employer and not isolved.