Trust Center
AI Ethics
We design, deploy and govern AI with ethical principles that prioritize transparency, privacy and people-first experiences.
Ethical Development is Embedded in Everything We Build
isolved’s investment in artificial intelligence (AI) is shaped by our drive to reduce the workload of HR, payroll, benefit and talent professionals, minimize organizational risk and transform employee experiences for a better today and better tomorrow.
AI Ethics Statement
Our commitment to ethical practices is foundational to how we serve our customers and partners. That’s why our approach to AI prioritizes fairness, transparency and purpose to help organizations operate more efficiently while fostering inclusive, people-first workplaces.
We view the responsible use of AI as a guiding principle that informs our development and innovation. Our teams regularly assess systems and processes to ensure they align with ethical standards and deliver meaningful outcomes. We are committed to clear, transparent communication around AI use, as well as equipping our customers with education and tools to help them make informed decisions.
As a member of the American Payroll Association (APA) and National Payroll Reporting Consortium (NPRC), isolved actively collaborates with peers and regulators to monitor evolving requirements, ensure compliance and champion industry best practices.
isolved’s Commitment to Ethical Use of AI
Our approach to AI is grounded in responsibility, transparency and partnership. Our principles reflect how we design, deploy and manage AI to empower people, protect data and promote trust.
Core Values
Prioritizing privacy. Our privacy policy extends to everything we do within the realm of AI. We communicate how information is used to meet the high standards to which our customers and partners rightfully hold us. All data processing for AI operations is conducted in strict accordance with applicable privacy laws.
Championing fairness. We apply AI systems with fairness in mind, championing outcomes that are equitable, consistent and free from undue influence. Our goal is to deliver tech that supports balanced decisions. We employ standardized, documented methodologies to assess and mitigate potential discriminatory impacts.
Ensuring accountability. We take responsibility for how AI is deployed and used. Clear governance, documented decision-making and regular reviews keep us accountable for outcomes that affect our customers and partners. Accountability frameworks are integrated into our product development lifecycle and operational protocols.
Building trust. Trust is at the center of every isolved innovation. We build and deploy AI responsibly, with an emphasis on accuracy, accountability and alignment for our customers and partners. Our Trust Center provides ongoing visibility into our security, privacy, and AI governance practices.
Operational Integrity
Strengthening security. Security is integral to ethical AI. We build protection into every stage—from data collection to deployment and monitoring—to safeguard information and prevent misuse.
Protecting safety. We evaluate and monitor our AI solutions for security, reliability and resiliency. Safeguarding customer data, preventing misuse and reducing potential harm are integral to our responsible AI approach. We conduct regular risk assessments and penetration testing specific to AI components.
Mitigating bias. While bias in AI can't be fully eliminated, we audit, test and monitor to make sure AI use defends the highest standards of diversity, equality, inclusion and belonging (DEI&B) for our customers and partners.
Adhering to best practices. We will continue to seek out and follow best practices of ethical AI, and will similarly seek out and incorporate feedback from our customers, partners and other experts in this area.
Transparency & Human Partnership
Advancing explainability. We believe AI should be understandable. We work to make the logic, data sources and reasoning behind AI-driven insights clear to strengthen trust of how recommendations are generated and applied.
Communicating transparently. We indicate where AI is used in our platform and inform customers, partners and their employees clearly how it is being used and the intended outcomes so they can make informed decisions. AI-powered features are clearly labeled within the isolved People Cloud™ interface.
Maintaining human oversight. We believe AI should assist, not replace, people. Our systems are designed so humans remain informed, empowered and in control of AI-supported decisions. Critical decisions, particularly in hiring, payroll, and benefits, require final human review and approval before action is taken.
The Future of AI at isolved
As part of our commitment to ongoing innovation, isolved is always investing in its technology, and this includes AI. Additional AI-powered solutions will soon be available through People Cloud, including Perfect Payroll™, Better Benefits™ and Analytics Everywhere™.
Perfect Payroll™
Catch payroll errors before they occur, yielding improved accuracy, compliance and time savings.
Better Benefits™
Simplify the benefits experience with AI-based recommendations for smart health plan choices.
Analytics Everywhere™
Leverage ROI and KPI dashboards to enhance decision making with real-time insights.
AI-Related Resources
Driving Strategic Outcomes with AI
Discover how Dominion Payroll leverages Predictive People Analytics to automate reporting and gain real-time insights.
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Elevating HR in the Age of AI
Understand the strengths, weaknesses, opportunities and threats for HR departments in the age of AI.
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Unlocking the Value of HR Data
Learn how TechGenies leverages AI-powered insights to improve recruiting, retention and employee development.
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Work Smarter, Not Harder
Find out how isolved’s very own HR team reduced time-to-hire by 39% through AI-powered recruitment capabilities.
Read MoreFAQs on AI Governance
isolved’s AI-driven HR tools are designed to enhance workflows, improve experiences and deliver better outcomes. Here are answers to frequently asked questions about how we govern, audit and stay compliant with evolving regulations.
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Report a Concern
Should you have any concerns, please contact isolved’s security and compliance leadership team by clicking here: Report a Security Concern