Who We Serve
Employee experience is core to everything we do. isolved is committed to providing future-proof HCM software solutions and services to enable customers to exceed their goals through transformational employee experience.
Testimonials
“isolved is short for Responsive Service”
– David, Nanotechnology
What do you like best?
Normally payroll runs without problems. But when you have questions or problems you generally need them solved quickly. isolved has always been very responsive to my questions and my issues are generally fixed over one phone call and within 15 minutes. The representative assigned to my account does not change frequently, and when they are changed the communication is always clear and helpful.
Recommendations to others considering the product:
Don't forget to ask/learn about paying overtime and bonus pay in ways not related to hours. For example we pay a set amount for weekend travel. Not related to hourly wage.
What problems are you solving with the product? What benefits have you realized?
I use isolved only for payroll runs. I have realized that it also tracks employee PTO better than we do manually, so we have started relying on isolved. The reporting feature for retirement benefits is also nice. The reports are very informative and easy to read.
What do you like best?
isolved has always been very responsive to my questions and my issues are generally fixed over one phone call and within 15 minutes.
“Great HRIS solution”
– Karen, HR Director
What do you like best?
isolved is a very innovative HR solution. It is very user-friendly and adapts for changes quickly. I love being able to run the reports I need and get the assistance for our employees in a timely manner. The employees love being able to access the Employee Self-Service portal, and as an HR Director it makes things simpler to manage employee changes. isolved Customer Service is like no other I have experienced - you are definitely not just a number. The team there truly strives to provide the best customer service experience you can get!
What problems are you solving with the product? What benefits have you realized?
Being able to keep everything in one place is a big help for an HRIS. isolved partners well with other products as well so that is helping to keep everything with accurate information.
What do you like best?
isolved is a very innovative HR solution. It is very user-friendly and adapts for changes quickly...
“Great and Friendly Service”
– Nicholas, Finance & HR Director
What do you like best?
Quick turnaround time with any requests or questions I have by a dedicated set of staff so they know our situation already.
Recommendations to others considering the product:
This is great for us being a smaller company. There could be some better features at other companies, but as I've said in my review, the service we get with them is second to none compared to past providers. If you are looking for a simple platform with a great service team, I would highly recommend isolved.
What problems are you solving with the product? What benefits have you realized?
We are able to quickly input payroll and track changes to salaries and benefits seamlessly.
What do you like best?
Quick turnaround time with any requests or questions I have by a dedicated set of staff...
“Been a customer since the beginning”
– Kathi, Payroll
What do you like best?
Their CS is helpful and knowledgeable. I like the simplicity of their dashboard, and the fact that I am only a single person company, they treat me like an important customer.
Recommendations to others considering the product:
I just don't think there's anything easier for small businesses, then this product. It just is so simple, intuitive, and the people that support you are always there for you. I've been there since the beginning, and I just can't imagine going anywhere else. I'm going to retire in a year, so that would be the only thing that would cause me to change to another vendor
What problems are you solving with the product? What benefits have you realized?
I am an S Corp. so I have to pay myself a salary. I hire contractors to do the rest of the work, so I am the only employee. They take care of everything for me. I just don't have to worry about it.
What do you like best?
Their CS is helpful and knowledgeable. I like the simplicity of their dashboard...
“HRIS system that reduces paperwork and need for other vendors”
– Stephanie, IT
What do you like best?
I like having an HRIS system that is all in one portal, where I can handle everything from employee recruiting (with isolved Hire) to onboarding the employee, to managing their assets and documents. I like to run a paperless office so I was looking for a system that was more than just payroll to help me stay efficient.
What problems are you solving with the product? What benefits have you realized?
I am able to take care of all of my HR documentation electronically. We don't use paper in our office, so we don't allow paper checks and it helps me keep everything organized. The employee onboarding is very efficient and a time-saver because I don't need to manually enter very much information since it integrates with our recruiting module, personality profiling and background screening.
What do you like best?
I like having an HRIS system that is all in one portal, where I can handle everything...
Case Studies
Founded in 1966, Key Training Center combines support with self-reliance to open opportunities for people with developmental disabilities. Despite its HR leadership changes and affinities to UKG, isolved retained Key Training Center's business and reignited its isolved loyalty through enterprise-grade HCM software solutions, educational services, employee savings and an exceptional partnership.
$1K
Yearly savings passed to each employee
<1 Month
Migration to open enrollment provider
<1 Month
Change to biweekly pay
Getting Full Use of a "Cadillac" HCM Software Solution
For more than 50 years, Key Training Center has helped thousands of men and women with developmental disabilities gain independence through hands-on learning, residential living and employment opportunities.
The model works for residents and their families alike.
In the background of this success is the ability to employ, enable and empower the employee residents of Key Training Center, their colleagues and their human resources team. When HR Director Stephen Arena stepped into his new role at Key Training Center, however, he wasn't convinced about the current platform's ability to manage these critical functions…until he realized isolved's “Cadillac” HCM platform was being used as a bike.
Want to see how isolved's HCM software solutions can help your company?
Take a tour of our features and talk with a product specialist.
Scheule a DemoKey Training Center enhances the life of clients with disabilities through group and independent residences, supported employment opportunities and life-skills training to help individuals achieve their full potential.
500 employees
Industry:
Healthcare
Product(s):
isolved People Cloud
The Four E's
Enterprise-Grade Software
An HR consultant for decades, Arena modernizes businesses by migrating from paper to digital processes and onboards systems for learning, hiring and payroll. Key Training Center needed a system that would encompass a full, end-to-end system to integrate HR systems across all lines of businesses and support each employee from hire to retire.
Since the purchasing and implementation of isolved transitioned through three people at Key Training Center prior to Arena, the various changes resulted in system neglect. Arena was concerned isolved didn't measure up to what he was used to, but those concerns were quickly resolved.
“As I started to use the platform, isolved exceeded my expectations for what could be done,” said Arena. “It's truly an intricate system. I've implemented major changes with the help of isolved.
“The way I explained it to the team is we have a Cadillac, but we were using it as a bicycle. isolved is giving us tons of ability but we had to start using all the tools…so thank God that isolved is a partner.”
Educational Services
With the partnership between isolved and Key Training Center running as smooth as a Cadillac, the nonprofit started to consider changes to its HR program.
While the global health crisis certainly made operations a challenge across industries, one of the biggest changes Key Training Center needed to make had nothing to do with outside influences. For over 50 years, isolved employees were paid monthly. With the help of isolved, Key Training Center went to biweekly payroll to align with changed employee expectations.
“Instead of going from monthly to bimonthly pay taking six months to do, we did it in one month with isolved,” said Arena. “It was done perfectly and with no problems. It's a transition we wouldn't have been able to do on our own. We were skeptical but isolved said ‘we can explain to you how to get it done quickly' and they did. It will really help other companies to know that this can be done and that isolved takes learnings from their bigger customers and helps their smaller customers.”
Employee Savings
Key Training Center also had an opportunity to save money by changing its current healthcare provider. isolved jumped into help.
In less than a month, Key Training Center changed its open enrollment provider via isolved.
“isolved continues to surprise us because they get stuff done,” said Arena.
Instead of Key Training Center getting the savings, the HR staff saved employees money. With the change, each employee saved $85 a month for their benefits while keeping the exact deductibles – resulting in over $1,000 of savings per employee each year.
Exceptional Partnership
isolved takes pride in offering powerful technology right-sized for growing businesses, including Key Training Center which isolved assists with a roadmap for improved digital maturity. One of the next steps is to quickly implement rules for dynamic pay scenarios which is currently being done manually.
“I would put my name on this any day. If you need someone who will be there for you, it's isolved. If you want to go to ADP for them to sell to you and walk away, that's one thing. If you want a company that is partnering with you and making you better, that is isolved.”
While HR technology can't solve every challenge, isolved's people-first platform and customer support gives organizations something everyone desires: to be the best versions of themselves.
“With isolved you are buying more than just a product, you are partnering with exceptional service and expert knowledge,” said Arena. “This creates more than just a purchase of isolved, it creates and continues to increase the value of the partnership that is more than just an HCM product.”