Customer Reviews

Providing superior customer service is central to everything we do. But don’t just take our word for it—read what our customers have to say.

The amount of functions that can be achieved in iSolved is impressive and I appreciate a "one stop shop" for all of our HR and payroll needs.

– Mary Q.

Exceptional Partnership

– Donald B.

The customer service is great. Any time I have a question, I am able to get the correct answer. I feel that the team that services the account is knowledgeable about the product and what services I have for my account. We have moved from using just timekeeping and payroll to applicant tracking, digital on-boarding and document retention, and have just added performance management and annual reviews. We have seen an improvement with records retention and storage, ease of on-boarding for new hires, and a reduction in paid time at day one orientation to complete paper forms.

isolved is a great HR solution!

– Lacey D, Office Manager

We have been using isolved since the beginning of 2017. It has everything (snl pun). Not only does it have comprehensive payroll with either POS integration or spreadsheet upload, it also has other features for all my HR and very important hiring needs.

Great Service!

– Cynthia W, Business Owner

isolved is a system that was brand new to me. I had never worked done payroll. With that being said, what I like best about isolved is the excellent customer service they provide! I can call any time during the day and get someone to help me. They are always lovely and knowledgable. Janet Froman assisted me today. She was great! It is the best customer service team I have worked with compared to other vendors I use for my company.

Isolved has definitely made my work life easier.

– Renee S, Payroll Manager

What I like best is the constant availability of assistance. Someone is always available to respond to your phone call or email request for assistance. Everyone is so knowledgeable and ready to help.

Really love this company!

– Stephanie H.

Every single person that has ever answered the phone has been able to help me quickly with a great attitude. If they don't know the answer (rarely) I hear back from someone who does very quickly. Finding qualified candidates are much easier, onboarding new hires is easier, and payroll is easy. It has streamlined our workflows and saves us valuable time. The new enhancements keep impressing me.

We are so pleased to work with iSolved.

– Milena P.

They have good customer service and answer questions quickly.

– Celinda P.

isolved fulfills our needs and exceeds beyond that. Easy to work with as well as quick and professional.

– Douglas S.

isolved Employee Self Service (ESS) is valuable to employees and rather easy to adopt at our firm. We are very excited to continue administrator training to further enhance our experience and that of the employees.

– Stacey C.

isolved has been amazing to work with. They help you every step of the way when implementing new product and also are willing to back up and start over if need be. Can't say enough.

– Mary Kay K.

isolved has been a great software addition for our company. As the accountant, I am able to get the month-end reports I need to quickly and efficiently make my payroll entries.

– Jessica J.

I have used several other payroll software and enjoy working within isolved the most

– Colleen D.

I love the level of support we receive whenever we have an issue or question.

– Lisa C.

The team that we work with is great! Always on top of our cases and ensuring we get what we need. I really like the reporting within isolved too. User friendly and easy to explain to employees.

– Shelby S.

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

– Karen K - 5 Stars

Customers love using and working with isolved, which is why SoftwareReviews Named isolved People Cloud Leader in 2022 Workforce Management!

– SoftwareReviews

A pro of isolved is forecasting PTO for current and upcoming year. Helps for planning vacations. Previewing Paychecks. Can see the potential breakdown of pay before pay day. Multiple options for clocking in and lunch breaks.

– Heidi E - 5 Stars

Very impressed with Kelly Smiel at isolved - she went above and beyond!!!

– Megan R.

To ensure accuracy on our payroll taxes, Kelly took our complicated case on, which ended up saving us a great deal of time and money in the long run! She was kind, patient, and extremely knowledgeable. She helped me get to the root of the issue and even during an especially busy season for payroll professionals, she made time to be a part of a useful conference call. The representatives as isolved are always friendly and courteous as well. I also like the confirmation that a case has been created, and the email confirmations they send when cases have been resolved.

Very satisfied with isolved payroll platform!

– Stephanie L.

The isolved system itself can be challenging to navigate because they offer so many features and functionalities but it is not a problem because I get the help that I need with a quick phone call to them. They are all so professional and personable that I don't even mind making the call. The system is nice, can store all the employee HR paperwork and I can set the site up however needed to best suit my needs. There are many positives and I learn something new with the system all the time. The isolved support team are amazing people, they enhance and complete the isolved experience!

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