Sapient Insights Group Survey - Voice of the Customer: Human Resource Management Systems (2024-25)

Analyst Report

Sapient Insights Group’s 27th Annual HR Systems Report surveyed thousands of HR professionals about their current human capital management (HCM) systems, noting their vendor and customer experience. Representing over 25 million workers across over 3,300 unique organizations, the survey acts as a buyer’s guide to the HR leaders in the market for a new HCM vendor.

isolved also broke into the midmarket rankings (500-4999 employees) and earned first for User Experience and Vendor Satisfaction in Payroll Systems, Benefits, Onboarding and Time and Top 5 for User Experience for human resource management systems (HRMS) in Sapient Insights Group’s “Voice of the Customer” Rankings for Midmarket organizations in 2024-2025.

Access the report to learn:

The major factors driving vendor satisfaction and user experience
The top HRMS gaps in meeting business needs
Emerging trends to watch in HRMS applications

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