AI Agents Are Already on the Payroll. Now They’re on the Org Chart.

AI agents are systems designed to carry out specific work and deliver defined outcomes, rather than simply answer questions or assist with individual tasks. Unlike traditional AI assistants or chatbots, agentic AI can take on work such as reviewing payroll for errors and preparing corrections for approval. As agents take on more responsibility across HR and business operations, organizations need to understand what they’re doing, who oversees their work and how they’re performing.

HR already has experience managing roles, reporting relationships, performance and accountability. As AI agents become part of the workforce, these same responsibilities become important to AI agent management. HR can work alongside IT and business leaders to establish clear roles, appropriate guardrails and human oversight. This builds on HR’s existing expertise while helping organizations maintain accountability as AI takes on more work.

Monitoring AI agent performance starts with understanding what each agent is expected to deliver and measuring its results. Depending on the work involved, organizations may track accuracy, completed tasks, time saved, approval workflows and alerts requiring attention. With isolved Agent View, managers can review performance information within each isolved agent’s record in People Cloud, helping them evaluate results and identify when human review is needed. For third-party agents, the agent record captures review frequency and a link to the audit log, so the right people know when and where to check the agent’s work.

Workforce Capital Management (WCM) is the next evolution of human capital management (HCM), designed for a workforce that includes both people and AI agents. It brings the same visibility, accountability and oversight HR uses to manage employees to the AI agents working alongside them. Agent View puts WCM into action by showing isolved and third-party AI agents in the People Cloud org chart, each with an assigned manager and clear accountability.

Yes. Alongside isolved agents like The Guardian, you can add third-party AI agents to your People Cloud org chart with a manually editable agent record. Each record captures the agent’s role, position, department, manager and supervisor, along with its access scope, review frequency, the model and platform it runs on, who created it, when it was deployed and a link to its audit log. That gives HR one view of every agent working in the business, regardless of who built it.

isolved is introducing six purpose-built AI agents, each designed to deliver specific outcomes across HR, payroll, benefits and workforce management:

• The Guardian: Reviews payroll runs, identifies potential errors and prepares corrections for administrator approval.
• The Advisor: Guides employees through benefits enrollment based on their individual needs.
• The Signal: Identifies employee retention risks and the factors contributing to them.
• The Orchestrator: Coordinates onboarding tasks across connected systems to prepare new hires for their first day.
• The Watchdog: Monitors regulatory changes to help businesses stay ahead of compliance requirements.
• The Helper: Answers routine employee HR questions around the clock.

The Guardian is the first isolved agent in Agent View, with additional isolved agents planned to follow. Agents from other vendors can be added with a manually editable agent record.