How isolved Uses Practical AI to Simplify and Strengthen HR Workflows
Friday November 7th, 2025
Estimated time to read: 5 minutes, 45 seconds
People who work in human resources (HR) are heroes for their organizations. On any given day they face a multitude of challenges, from sourcing top talent and supercharging employee development to battling paperwork and streamlining inefficient HR processes. That’s why we call our customers and partners “People Heroes” at isolved.
But just as superheroes need gadgets to help them succeed, HR departments and professionals need tools to help them champion their workforce. To help People Heroes focus on what matters most—their people—we’ve infused artificial intelligence (AI) throughout our human capital management (HCM) platform, isolved People Cloud™.
Our AI innovations are designed to deliver practical, trustworthy intelligence directly into the flow of HR work: making it intuitive, efficient and seamlessly integrated. This intentional approach ensures People Heroes can confidently harness AI to improve decisions, save time and elevate the employee experience.
Here’s how we apply practical AI technology use cases across the HR function:
Hiring: Faster Job Ads, Stronger Candidates
Job ad writing
With isolved Attract & Hire, recruiters and HR practitioners can craft engaging job descriptions using AI. Our solution allows individuals to input information about the open position, select the tone that reflects their organization’s culture and instantly generate compelling, on-brand job ads that attract top talent.
Candidate matching
When faced with a mountain of applications, isolved’s AI-powered Candidate Match can help talent acquisition teams find best-fit candidates quickly. Using AI-powered matching capabilities, recruiters can see candidate match scores, skills analyses and view detailed proficiency insights to make informed hiring decisions. By using the solution internally, our HR team reduced time-to-hire by 38%.
Why it matters
If teams move slowly during the recruitment process, they risk missing out on top candidates. isolved’s talent acquisition solutions help organizations move with speed to find their next great hire. Equally important, we’re committed to promoting fairness in hiring. Our AI tools are developed and tested using standardized, documented methodologies to detect and minimize potential bias. This helps People Heroes make data-informed decisions that are both efficient and equitable.
People Decisions: Putting Data to Work
Every organization has a wealth of HR data at its disposal, but turning that data into meaningful insights can be a challenge. With Predictive People Analytics (PPA), HR teams can easily visualize key workforce metrics, uncover trends and plan more strategically for the future. From spotting turnover risks early to forecasting headcount and staying ahead of industry shifts, Predictive People Analytics transforms raw data into actionable intelligence.
Transforming Data into Action
When data meets purpose, HR leaders can make faster and smarter decisions. One isolved People Hero, Vice President of Human Capital at Dominion Payroll Shayna Cooke, set out to do just that—leveraging Predictive People Analytics to gain a real-time view of her workforce, automate data collection and make better decisions.
“isolved's Predictive People Analytics platform has improved our HR experience by automating data processes, providing real-time insights and enabling data-driven decision-making. It has streamlined reporting, enhanced workforce management and empowered us to proactively address issues, resulting in increased efficiency, employee engagement and strategic HR outcomes,” says Cooke.
Cooke also notes Predictive People Analytics’ ability to provide analytics around recruiting, people behavior (tenure and turnover), diversity and compensation as impactful. Her experience demonstrates how isolved’s practical AI transforms information into intelligence—helping People Heroes make faster decisions and shape stronger strategies.
Everyday Answers: Always-On HR
HR teams say a big chunk of their day is spent answering frequently asked questions (FAQs). In fact, we found that 48% of HR leaders spend at least four hours a day doing so. This is a question we track every year, and it just doesn’t seem to be getting better. That’s valuable time that could be redirected toward higher-impact initiatives.
isolved Always-On HR™ is an intelligent virtual assistant, or chatbot, that gives employees instant answers to questions like how to find pay stubs, check paid time off (PTO) balances or view company holidays so they don’t have to reach out to HR. Additionally, People Heroes can build a configurable knowledge base tailored to their organization that Always-On HR can reference to deliver fast, accurate answers on demand, reducing HR interruptions and freeing the team to focus on strategic priorities. Built directly into People Cloud, it lives where employees already work, creating a seamless, self-service experience without the hassle of switching platforms or chat apps.
Why it matters
An AI-powered virtual assistant can give HR teams back their most valuable resource: time. By reducing administrative load, Always-On HR enables HR practitioners to focus on what truly drives organizational success, like building connections, coaching leaders and supporting employee growth. When HR professionals can shift from reactive tasks to proactive strategy, everyone benefits—from HR leaders enjoying better work-life balance to employees feeling empowered and supported.
Professional Development: Personalized Learning
Top performers want to continually hone their skills and grow in their roles. With isolved Learn & Grow, employees have access to a library of more than 95,000 courses, including industry-specific programs, technical skills-based training, leadership development and personal growth opportunities.
Embedded AI takes the experience further by learning from chat inputs, such as individual goals, job roles and industry to recommend the right courses, build tailored learning paths and surface insights that keep employees engaged and motivated. On the People Hero side, the Skills Insights feature uses AI to provide skill development trends, completion rates, learner satisfaction, content consumption and contextual recommendations helping them be more strategic about upskilling the workforce. These insights look at 7,000 skills mapped to more than 100,000 courses to help empower learners and strategically lead teams to success. Whether someone is preparing for a promotion, developing new skills or exploring fresh career directions, Learn & Grow makes professional development accessible and relevant.
Why it matters
Twenty-two percent of employees say that limited career development opportunities would prompt them to look for a new job. By fostering a culture of learning, organizations not only boost morale but also retain top talent, close skills gaps and strengthen their internal pipelines for future growth.
isolved Learn & Grow turns learning into an everyday experience that empowers employees to take charge of their development while also helping People Heroes nurture the next generation of leaders.
Smart Support: Meet Sam
Getting help shouldn’t slow HR teams down. When questions pop up, People Heroes need clear direction, fast. That’s why we’ve enhanced the People Cloud support experience with AI-powered technology and natural language processing that delivers instant answers, helpful guidance, and real-time access to isolved’s expert support team. Answers arrive right when momentum matters most.
At the center of this experience is Sam, isolved’s AI support assistant. Built into People Cloud, Sam provides People Heroes with quick, step-by-step answers to common HR, payroll and benefits questions via a chatbot-style generative AI experience. When an issue calls for deeper help, Sam seamlessly connects you with a live isolved support specialist, the same experts behind our leading response and resolution times. This helps you move from question to solution quickly and without repeating yourself.
Why it matters
Seamless, people-first support is part of the People Hero experience. By pairing trustworthy AI tools with real human expertise, Sam delivers a connected support experience that makes getting help faster and more intuitive. Sam reduces repetitive back-and-forth conversations and provides instant, reliable answers, keeping teams moving forward. The outcome is practical, approachable support that helps People Heroes make a greater impact and stay focused on what matters most: their people.
Benefits Decisions: Simplified Processes and Smarter Choices
Many employees dread the open enrollment process: 72% say selecting benefits is a stressful experience. To ease the stress involved in decision-making, isolved’s Benefit Guidance uses AI to deliver personalized benefits recommendations tailored to an employee’s needs and preferences—without compromising their privacy.
During open enrollment, employees fill out a brief survey outlining their financial situation, healthcare needs and preferences. Then, an AI-powered recommendation engine securely analyzes this information and analyzes this information alongside billions of external data points, including aggregated claims and provider networks. The end result is a personalized, easy-to-understand set of benefit bundles across medical, wellness and financial categories to help every employee make the best choice for their unique situation.
Why it matters
Not only does isolved’s Benefit Guidance make the election process simpler, but it also improves employee satisfaction, well-being and boosts HR efficiency. Employees are more confident in their choices, are more likely to participate in supplemental plans and need less HR support through the process. Plus, since isolved prioritizes data privacy and security, employees can trust that their personal information is handled responsibly, used only for their benefit, and never shared or used to train public AI models. The result is a benefits experience that’s simpler, smarter and stress-free.
Using AI for Good: Automated Tasks, Elevated People
At isolved, we don’t take the power of AI lightly. Our approach to AI is grounded in responsibility, transparency and partnership. As part of our core values, we prioritize privacy, champion fairness, ensure accountability and are committed to building trust. We believe that by responsibly using AI, we can foster inclusive, people-first workplaces.
AI-powered HR solutions don’t replace the human touch of HR. Instead, they enable HR pros to focus on the strategic, empathetic initiatives that make organizations thrive. Our AI is designed for better outcomes: faster hiring, sharper people decisions and better employee experiences that promote engagement and retention. At the end of the day, it’s another tool to help People Heroes reach new heights.