Partnering with isolved Saves Clients Time and Money
IMA Financial Group improved processes like COBRA compliance and reduced administrative tasks to provide clients with faster and more efficient service.
Driving Financial Expertise with Scalable HR Solutions
An average broker provides their clients with benefits. An exemplary broker provides their clients with exceptional benefits, while also saving them time and money.
IMA Financial Group, an integrated financial services company, is an example of a brokerage that strives to provide its clients with the latter. isolved played a key role in helping IMA delight clients with better benefits offerings.
Offering benefit packages can often come with significant challenges. Before partnering with isolved, IMA would often refer clients to a regional benefits provider. Unfortunately, those clients found high deductible plans with no health reimbursement arrangement (HRA) or health savings account (HSA) options to assist employees. Additionally, they ran into COBRA compliance issues and potential penalties.
"Client administrators no longer have to spend time handling COBRA notices or manual terminations.”
— Carson Steward, Associate Account Executive
To better serve clients, IMA partnered with isolved seven years ago. Here are just a few of the results of the partnership.
Less Money, Better Benefits
According to Carson Steward, an associate account executive at IMA, before isolved “most clients did not have an HSA, FSA, HRA, COBRA or POP plans in place. They were offering medical plans with high deductibles and rates.” However, after partnering with isolved, clients were able to “offer plans with enhanced benefits for a lesser cost.”
Less Busywork, More Time for Clients
Offering better benefits is often time-consuming. Not with isolved. According to Steward, “Client administrators no longer have to spend time handling COBRA notices or manual terminations.” A simple, streamlined process can give brokers back significant time on their calendars. When asked the greatest benefit of partnering with isolved, Steward responded, “the simplicity of the process.”
isolved is also able to move quickly for IMA. “I can usually get a quote back on the same day and always get a response from my sales rep the same day. Once the case is sold, I trust isolved to take it from there and ensure implementation is complete.”
Less Stress, Better Results
Steward recounted a recent issue that a client encountered and how isolved delivered. “A client received notice they were being termed by their HRA vendor due to a recent acquisition. isolved stepped in and took the case over mid-year with no problems or issues.”
Moving forward, IMA Financial Group sees its partnership with isolved growing. “We will continue to grow and take on new business that will need solutions that isolved provides.”
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