isolved Masterclass - CX

Description

Do you want to elevate your frontline employees to new heights of success? Join us for this insightful Masterclass, where Founder and Chief Experience Officer at Doing CX Right, Stacy Sherman, will guide you through strategies for hiring, loyalty and leadership that will transform your customer experience team performance.

 Here's what you can expect: 

Understanding Employee Experience: Recognize the link between employee experience and customer satisfaction and address challenges impacting employee effectiveness.

Hiring Strategies for Employees: Learn how to define key skills, evaluate culture fit and build positive employee relationships from day one.

Strengthening Employee Loyalty: Discover techniques to elevate employee performance through training, foster community and incorporate valuable employee feedback.

 Preparing Employees for Future Leadership: Identify potential leaders, guide them through mentorship and develop emotional intelligence for effective leadership.

 Don't miss out on this opportunity for your customer experience team to reach their full potential.

Gain strategic insight and earn SHRM credit. Register now!