Building trust through dedicated services and support when and where you need it most.

The isolved Customer Support team is committed to helping you maximize the use of your solutions, while resolving issues quickly and efficiently so you can focus on growing your business.

Top Notch Performance

Availablity:
24-second average hold time

24-second average hold time

Responsiveness:
85 percent

85% of requests are closed in under 8 hours

Superior Quality:
number 1

Client interaction scorecards ensure top quality engagements

Key Benefits

  • Access to knowledgeable support teams for fast and accurate resolutions
  • Personalized attention creating a more positive customer experience
  • Proactive system monitoring to forecast and resolve potential issues
  • Omnichannel support provides flexibility in the way you get help
  • Self-service resources to boost your knowledge through the People Heroes University, monthly live webinars, custom training and the People Heroes Community

As a customer, you also have a relationship management team on your side.

You can rely on these experts to discuss business strategy and larger issues that impact your organization.

If a larger issues arises,

we have a dedicated secondary support group for escalation, which includes advanced specialists who can resolve all types of concerns within the platform.

Our highly experienced and knowledgeable professionals are passionate about your success. We're here to answer your questions and provide support, so you can always feel confident that you're getting the help you need when you need it.

rocket ship

Are you a current customer in need of support?

Check out the landing page within your isolved account to find contact information for your dedicated support team.

Or call (800) 733-8839 and we can direct you to your support team.

Are you a customer of a Network Partner in need of support?

Reach out to them directly through the support request details on their website.

Schedule a Demo