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Case Study > Biltmore Properties Inc.

Property Management Company Leverages HR Services to Boost Communication and Compliance

Biltmore Properties

Forward-thinking business leaders recognize that a poor employee experience (EX) not only affects productivity, but it also leads to a lackluster customer experience. To remain competitive, it is more important than ever to create an EX that matters for both the employer and the employee.

What employees want most from their employers. for example is better communication, according to isolved’s HR Trends of 2024 report. When asked how HR can boost culture, “improve internal communications” took the top spot.

Clearer Communication

Phoenix-based Biltmore Properties, Inc. recognizes the important role communication plays in creating a thriving workforce. The affordable housing property management company leverages isolved’s HR Services, which provides expertise and guidance, to help its HR team of two effectively communicate with their 138 full-time, hourly employees.

Aubrey Yankee, Accounting Manager at Biltmore Properties Inc., says “saving time and money” is a key result of working with isolved HR Services. Before using isolved, communicating with employees scattered across different sites was a perplexing challenge. As a result of HR augmentation, the company can “exchange information between employees, HR team and other staff. Engaging the employees through this communication has allowed us to build trust, increase productivity and maintain the Biltmore Properties Inc culture." In addition, the company can more easily keep their employees up to date with crucial information, including company updates, payroll, benefits and more.  

With HR resources stretched thin, Yankee and the company’s Controller sought to find a human capital management provider that could accommodate payroll and personnel in the same system. With approval from their President and Vice President, the company ultimately chose isolved for payroll, 401(k), FMLA management and HR Services.

Confident Compliance

Aside from better communication, Yankee appreciates the peace of mind when it comes to compliance. “Compliance is a major area,” says Yankee. With isolved, “I feel supported where in the past we questioned our position.” She adds, “We have been able to be sure that items that were out of compliance are addressed. This includes income withholding, garnishments, FMLA, surveys and more.”

With isolved HR Services, Biltmore Properties Inc. receives:

  • Access to a Senior Strategic HR Business Partner
  • Handbook maintenance
  • Employee verification services
  • Salary Benchmark Reports
  • State New Hire Packets
  • HR assessment with recommendations
  • Monthly HR check-ins
  • Bi-annual strategic review
  • Proactive compliance support
  • Performance management guidance
  • Custom forms and policies
  • Assistance with two special projects/year

Countless Capabilities

By leveraging isolved HR Services, it is estimated that Biltmore Properties Inc. saves two hours per week on compliance, and five hours for every employee-relations issue.

Yankee said she’d recommend isolved to other companies with plans to consolidate platforms and maximize their HR capabilities. As for Biltmore Properties Inc’s plans, Yankee says, “We are hoping to run all employee processes through isolved. We would like for the employees to become familiar with uploading documents and using the system to communicate with the main office/HR.”

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