Nonprofit Client Broadens HCM System Utilization

Supporting Life-Changing Services with Better HR Processes

Founded in 1966, Key Training Center combines support with self-reliance to open opportunities for people with developmental disabilities. Despite its human resources (HR) leadership changes and affinities to UKG, isolved retained Key Training Center's business and reignited its loyalty through enterprise-grade human capital management (HCM) software solutions, educational services, employee savings and an exceptional partnership.

Key Training Center enhances the lives of clients with disabilities through group and independent residences, supported employment opportunities and life-skills training to help individuals achieve their full potential.

Getting Full Use of a "Cadillac" HCM Software Solution

For more than 50 years, Key Training Center has helped thousands of men and women with developmental disabilities gain independence through hands-on learning, residential living and employment opportunities.

The model works for residents and their families alike.

This nonprofit organization has worked with the community for over 55 years to help members with intellectual disabilities enhance their talents and become more independent. Thanks to isolved, they were able to consolidate all their HR systems into one easy-to-use HCM platform. 

With isolved Payroll software, they could build an HR organization versus just doing the tasks required to get employees paid. Thanks to isolved, employees can trust that their pay is accurate and understand how everything works, including taxes and more. isolved has gone from a vendor providing a platform to a partner that goes above and beyond, ensuring the team understands how to be the most effective without painful, time-consuming tasks. 

In the background of this success was the ability to employ, enable and empower the employee residents of Key Training Center, their colleagues and their HR team. When HR Director Stephen Arena stepped into his new role at Key Training Center, however, he wasn't convinced about the current platform's ability to manage these critical functions until he realized isolved's “Cadillac” HCM platform was being used like a bicycle.

Listen to Arena talk to 3Sixty Insights about his experience with isolved here:

The Four Es

1. Enterprise Grade Software

An HR consultant for decades, Arena modernizes businesses by migrating from paper to digital processes and onboard systems for learning, hiring and payroll. Key Training Center needed a system that would encompass a full, end-to-end system to integrate HR systems across all lines of business and support each employee from hire to retirement.

Since the purchasing and implementation of isolved transitioned through three people at Key Training Center prior to Arena, the various changes resulted in system neglect. Arena was concerned isolved didn't measure up to what he was used to, but those concerns were quickly resolved.

“As I started to use the platform, isolved exceeded my expectations for what could be done,” said Arena. “It's truly an intricate system. I've implemented major changes with the help of isolved. The way I explained it to the team is we have a Cadillac, but we were using it as a bicycle. isolved is giving us tons of ability but we had to start using all the tools … so thank God that isolved is a partner.”

2. Educational Services

With the partnership between isolved and Key Training Center running as smoothly as a Cadillac, the nonprofit started to consider changes to its HR software.

While the global health crisis certainly made operations a challenge across industries, one of the biggest changes Key Training Center needed to make had nothing to do with outside influences. For over 50 years, isolved employees were paid monthly. With the help of isolved, Key Training Center went to biweekly payroll to align with changed employee expectations.

“Instead of going from monthly to bimonthly pay taking six months to do, we did it in one month with isolved,” said Arena. “It was done perfectly and with no problems. It's a transition we wouldn't have been able to do on our own. We were skeptical, but isolved said, ‘We can explain to you how to get it done quickly,' and they did. It's important for other companies to know this can be done, and that isolved takes learnings from their bigger customers to help their smaller customers.”

3. Employee Savings

Key Training Center also had an opportunity to save money by changing its current healthcare provider. isolved jumped into help.

In less than a month, Key Training Center changed its open enrollment provider via isolved.

“isolved continues to surprise us because they get stuff done,” said Arena.

Instead of Key Training Center getting the savings, the HR staff saved employees money. With the change, each employee saved $85 a month for their benefits while keeping the exact deductibles—resulting in over $1,000 of savings per employee each year.

All-in-one platform gives Key Training Center tools to build their best-fit HR solutions.  

4. Exceptional Partnership

isolved takes pride in offering powerful technology right-sized for growing businesses, including Key Training Center, which isolved assists with a roadmap for improved digital maturity. One of the next steps is to quickly implement rules for dynamic pay scenarios, which is currently being done manually.

“I would put my name on this any day. If you need someone who will be there for you, it's isolved. If you want to go to ADP for them to sell to you and walk away, that's one thing. If you want a company that is partnering with you and making you better, that is isolved.”

While HR technology can't solve every challenge, isolved's people-first platform and customer support give organizations something everyone desires: to be the best versions of themselves.

“With isolved, you are buying more than just a product, you are partnering with exceptional service and expert knowledge,” said Arena. “This creates more than just a purchase of isolved, it creates and continues to increase the value of the partnership that is more than just an HCM product.”

Supporting Your Growth

Streamline operations, reduce risk and deliver better employee experiences with scalable solutions designed to put people first.

Talent Acquisition

HR & Payroll

Workforce Management

Talent Management

HR Services