Obermayer Rebmann Maxwell & Hippel LLP has been a mainstay in the Philadelphia legal community since its founding in 1904. The firm expertly balances its deep community roots and established reputation with innovation and forward-thinking. In over a century of operation, they’ve earned a reputation for responsiveness and clear communication—a value they want to transfer to their HR department.
Searching for Superior Service
The law firm had previously looked to transform its HR function with another payroll service but met frequent roadblocks to success. According to Sara Busch, the Payroll and Benefits Administrator for the company who had previously dealt with the former payroll service, recurring obstacles created the onus for change. “The customer service wasn’t hands-on and it was really hard to get a hold of anyone or get the appropriate assistance I needed,” Busch says.
Not only did the customer service leave the company wanting more, but a disconnect in systems halted any progress. According to Busch, “Things in general seemed very disconnected. Whatever part of the system you were using was not talking to the other part, and it left a lot of room for error.”
When the firm made the switch to isolved, they immediately saw a difference during the implementation process. “With isolved, there was a lot of hand holding, a lot of assistance in implementing all of the new software. The former payroll service never provided that,” Busch says.
Moving from Analog to Digital
Established habits are hard to change—and Obermayer Rebmann Maxwell & Hippel LLP was ready to change some of its older HR habits. Namely, moving from paper to digital has been a long-standing project, which isolved’s all-in-one solution has made easier. “Having our resources available with the touch of a button has been the biggest thing,” Busch says.
Previously, the company manually tracked things like paid time off (PTO) and would have to manually check who was working and who was taking time off.
“I don’t know how we did it,” marvels Busch. Putting things like PTO down to paper leaves a lot of room for error—and isolved’s PTO tracking made an immediate difference. Through isolved People Cloud™, they changed the policy to accrue with an upfront balance. “It’s made things so much easier administratively.”
Reformed Reporting
isolved has also made it significantly easier for the firm to pull together reports. isolved People Cloud includes a point, click and drop reporting system that is simple to use—and doesn’t require the creation of complex mathematical equations. According to Sara, isolved has made the entire spectrum of reporting simpler, from Equal Employment Opportunity Collections (EEOC) reporting to year-end payroll and benefit administration. “All of these processes that we have each year have been getting easier and easier,” she said. “We’re not giving paper packages to people anymore.”
A One-Stop-Shop
Ultimately, Busch’s vision for the company’s HR is to build a one-stop shop. She acknowledged that it will take complete buy-in from every employee, which can take time. Luckily, tools like employee self-service and access to more information will accelerate the process. Moving from manual processes to an all-in-one HR solution takes time—but isolved is helping the firm reach its goal.