Prioritizing Payroll Boosts Employee Experience
About Right at Home
For decades, families have trusted Right at Home for expert guidance and experience to help them navigate every step of the aging journey.
Payroll is essential for ensuring positive employee experience
Despite being a fundamental HR function, the importance of payroll is often overlooked. This oversight oftentimes results in late or inaccurate paychecks. In fact, according to our recent survey of 1,000+ employees, 25% say their company frequently makes errors related to payroll and timekeeping.
Employers are not only legally required to ensure their workers are compensated accurately and on-time, but smart ones also recognize that payroll is essential for ensuring positive employee experience.
A Right at Home franchise in the Wisconsin area (DBA Dignified Home Care Services) is one of those employers.
Right at Home Milwaukee and Waukesha provides in-home assistance for seniors and adults with disabilities. They pride themselves on providing exceptional care by tailoring their approach to suit their clients’ needs, whether that be at home, in an independent or assisted living community, or elsewhere. Right at Home also strives to create exceptional experiences for their 50, primarily part-time employees, and understands that payroll is part of it.
With isolved, Right at Home can complete the entire payroll run in less than one hour, a 96% reduction in payroll processing time.
Right at Home Owner and General Manager Jon Bain with HR and Payroll Manager Tanya Maldonado
A 96% Reduction in Payroll Processing Time
Processing payroll with their previous provider, ADP, was time-consuming and cumbersome. They sought an alternative solution that would integrate with their current human resources information system (HRIS) and found that in isolved. This integration enables a seamless upload of employee information from the HRIS into isolved to simplify payroll processing.
isolved’s payroll features include:
- Full payroll preview, alerting of errors prior to processing
- Ability to add other platforms for a single system
- Employee self-service
- Managed wage garnishments
- Managed payroll tax filing
- Multi-layered security
Payroll processing was a painful process for Tanya Maldonado, Human Resources and Payroll Manager at Right at Home. According to Maldonado, "Payroll was an extremely intensive manual process. It took a lot of time and we had errors. I thought, there has to be a better solution."
With ADP it took Maldonado several days to process payroll. It was common for paychecks to have erroneous pay amounts. Some employees were underpaid, while others received an overpayment that had to be adjusted on the next paycheck.
The process was frustrating to employees and to Maldonado. With isolved, Maldonado can complete the entire payroll run in less than one hour, a 96% reduction in payroll processing time. Maldonado can focus on these activities with her newfound time:
- Plan schedules for clients and caregivers
- Connect with employees
- Update the employee handbook
- Work on a rewards and recognition program
These efforts help Maldonado improve employee experience and employee retention.
In addition to the shortened time to process payroll, the pay period was shortened to weekly and errors have been eliminated. "I don't remember the last time we had an error on payroll," says Maldonado.
Image of Tanya at Right At Home
Enthusiastic Employee Experiences
While the potential savings in time and money are impressive, Maldonado says being able to seamlessly transition from bi-weekly to weekly payroll was the true indicator of success. “Our employees were asking for the switch in payroll frequency. Being able to fulfill that request with no issues wouldn’t have been possible without isolved.”
Right at Home employees also appreciate the self-service technology. With it, they can view and print check stubs and W-2s without having to rely on Maldonado and her team. Maldonado says these changes are helping satisfy her vision of creating “enthusiastic employee experiences.”
Maldonado recently rolled out isolved Onboard & Develop and a handful of employees have onboarded using this solution. One employee remarked, “It was so easy.” With onboarding materials stored as electronic documents in the isolved platform, paper processing has been eliminated. However, Maldonado notes that if they ever need to print a document, they can simply retrieve it from isolved.
“We plan to continue investing in our employee experience. We want to position ourselves favorably in the job market, and isolved is helping get there.”
Moving Forward with isolved
What is Right at Home prioritizing next when it comes to HR technology? According to Maldonado, “We plan to continue investing in our employee experience. We want to position ourselves favorably in the job market, and isolved is helping us get there,” she says.
Maldonado continues, “I would always recommend isolved to others. In addition to the products and services you provide, the customer service is top notch. Every single time I call, everyone is so helpful. They're very knowledgeable, they're very supportive. I don't remember this level of support from a customer service team ever."
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