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Case Study > Right at Home

Prioritizing Payroll Boosts Employee Experience

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Despite being a fundamental HR function, the importance of payroll is often overlooked. This oversight oftentimes results in late or inaccurate paychecks. In fact, according to our recent survey of 1,000+ employees, twenty-five percent say their company frequently makes errors related to payroll and timekeeping.

Employers are not only legally required to ensure their workers are compensated accurately and on-time, but smart ones also recognize that payroll is essential for ensuring positive employee experience. 

Right at Home (DBA Dignified Home Care Services) is one of those employers.

Dignified Home Care Services (DHCS) provides in-home assistance for seniors and adults with disabilities. They pride themselves on providing exceptional care by tailoring their approach to suit their clients’ needs, whether that be at home, in an independent or assisted living community, or elsewhere. DHCS also strives to create exceptional experiences for their 50, primarily part-time employees, and understands that payroll is part of it.

From Cumbersome to Connected

Processing payroll with their previous provider, ADP, was time-consuming and cumbersome. They sought an alternative solution that would integrate with their current human resources information system (HRIS) and found that in isolved.

isolved’s payroll features include:

  • Full payroll preview, alerting of errors prior to processing
  • Ability to add other platforms for a single system
  • Employee self-service
  • Managed wage garnishments
  • Managed payroll tax filing
  • Multi-layered security

Human Resources Manager, Tanya Maldonado, observed the benefits immediately, “The isolved payroll solution is very easy to use. I noticed the time savings from the very first run.” It is estimated that isolved can save Maldonado up to 50 hours per pay period. It can also save the organization money—up to $50,000 over a three year-period.

Enthusiastic Employee Experiences

While the potential savings in time and money are impressive, Maldonado says being able to seamlessly transition from bi-weekly to weekly payroll was the true indicator of success. “Our employees were asking for the switch in payroll frequency. Being able to fulfill that request with no issues wouldn’t have been possible with isolved.”

DHCS employees also appreciate the self-service technology. With it, they can view and print check stubs and W-2s without having to rely on Maldonado and her team. Maldonado says these changes are helping satisfy her vision of creating “enthusiastic employee experiences”.

Moving Forward with isolved

What is DHCS prioritizing next when it comes to HR technology? According to Maldonado, onboarding is on their radar. “We plan to continue investing in our employee experience. We want to position ourselves favorably in the job market, and isolved is helping get there,” she says.

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