Nonprofit Improves HR Efficiency to Better Serve Individuals with Disabilities
isolved helps Skyline Center streamline HR processes and automate recruitment, empowering employees to focus on delivering meaningful services to their community.
isolved helps Skyline Center streamline HR processes and automate recruitment, empowering employees to focus on delivering meaningful services to their community.
Brandon Rumler, Executive Director, and Lisa Hammond, HR Director, share how isolved transformed Skyline Center’s HR operations, enabling the organization to support its mission of serving individuals with disabilities more effectively.
Skyline Center was incorporated in November of nineteen sixty three. We've been providing services to individuals with disabilities ever since. Those services include community living, supported employment, rehabilitation, home health, and industrial services. Prior to isolved, our payroll was done basically manually. When we first started with isolved, we literally were just doing the timekeeping, just, you know, that part of it. So be being able to kind of build over every, you know, few years adding a component to it. There are so many parts of the isolved platform that we have access to. Having one system to go to, really helps with the process. You know, when we say, well, just look in isolved, they know automatically what that is.
When we first started with isolved, we literally were just doing the timekeeping, just, you know, that part of it. So be being able to kind of build over every, you know, few years, adding a component to it, allowing them the opportunity to go in and, you know, stop and do everything they need to do within it from, you know, punching in, punching out, looking at their direct deposit information, oh, I just moved, you know, being able to go in and do a change of address. Again, allowing them everything to be at their fingertips of which they would normally come to maybe HR and ask or, you know, fill out a paperwork to get that completed. The attract and hire webinars have been a lifesaver trying to learn the ATS and just how that all works. So I think Skyline Center, one thing that's unique is that we are very transparent with the goals, our future goals, with the individuals. And we actually or the the staff and employees, and we actually reach out to them for input on those goals.
We continue to monitor where we're at with those goals, and, we get their feedback, and that kinda helps. We're completely transparent with all those goals. So, if we have particular goals we're not reaching, we share finances quarterly with them, discuss those and what the changes are that we need to make those goals. And by doing that, by being transparent, we get a certain amount of, buy in from the individuals to to reach those goals. Every operation that we do centers around the services that we provide daily to the individuals. So supported employment is taking our individuals out into the community, attending social activities, things like that.
Our industrial services are is providing workplace for individuals with disabilities. Supported employment is actually not only providing the training for employment, but also helping them with the soft skills from interviewing and things like that for jobs with the goal of community employment. And then community living and home health, they are doing things like taking them out to doctor's appointments, teaching them how to do laundry, and and basic independent types of activities is what they're teaching them.
And when you assemble all of those services together, it really starts to break down that barrier between the community that we live in and the individuals that we're providing services to. We celebrate birthdays. We give them, you know, birthday cards, things like that, anniversaries. Brandon does a fist bump Friday, which, you know, he makes a point to, you know, try to get a hold of to, you know, do a fist bump with everybody in the organization that's working that day at all locations.
We we brought back a what we call a focus group, where it's an an employee driven group, and they kind of tell us what they want, which has brought us to do, like, a monthly birthday party for individuals. We're we're doing a picnic, that will have all of our individuals and employees be a part of this summer, for instance. You know, they're working on, like, doing food trucks and just other things like that. So that's all employee driven. So we continually seek feedback from, our employees on their needs, and what we can do to create an environment that not only makes them wanna stay employed at Skyline Center, but also advocate for the jobs that that are open. So for years, I have done Special Olympics, which is a program for the individuals we serve to participate in sports in the community. And just interacting with the individuals we serve every day and having a job that has purpose and making a difference in the lives of others is just very fulfilling.
Earlier this summer, my husband was in a dirt bike accident and his leg was pretty, injured and required surgery, and the entire team here was really quick to make sure I had whatever I needed. They made it available so that I could work, from home when I needed to and from the office when I needed to, just making sure I had everything I needed. And I think at some points, I was actually communicating with Lisa more about how I was doing when I was communicating with my parents just because I kept checking in to make sure I was okay. So as I've moved into this HR role, Lisa has been an amazing mentor. I love that she's making sure that I feel comfortable at every step as we go. Every operation that we do centers around the services that we provide daily to the individuals. It really starts to break down that barrier between the community that we live in and the individuals that we're providing services to. Personally, for me to see our employees have the opportunity to have input in that growth, whatever it might be, you know, it's been fun.
Every day that we see the individuals with that we serve, especially the ones that we employ and helping them have a meaningful employment experience and just making sure they have all of the tools to be successful. And then every day, just helping our employees in general is just super rewarding.
Skyline Center, based in Clinton, Iowa, has been serving individuals with disabilities since 1963. The nonprofit provides a wide range of services, including community living, supported employment, day habilitation and home health.
With approximately 140 employees, Skyline Center’s HR team struggled to manage recruitment, payroll and employee engagement using manual processes. This led to inefficiencies and added administrative stress, making it difficult to meet weekly payroll dates—until they found isolved.
“Switching to isolved made everything more efficient. [It] gives employees just one place to log in and take care of all aspects of their employment with us, which is really helpful. It’s not only good for the employee, but it saves headaches for HR as well. It’s not only good for the employee, but it saves headaches for HR as well.”
— Brandon Rumler, Executive Director
With isolved People Cloud™, Skyline Center now has one system to go to, which really helps with HR processes according to Lisa Hammond, HR Director at Skyline Center. The organization can now seamlessly process payroll in a few clicks—eliminating the burden of administrative tasks like calculating liabilities and tax rates. What’s more, People Cloud’s fully integrated payroll process can reduce administration costs by more than $145,000 over a three-year period.
While Skyline Center initially only used isolved for its payroll capabilities, they have been steadily adding more products over the years. This has enabled the organization to modernize its HR operations so it can spend more time focusing on its core mission.
People Cloud’s comprehensive capabilities enable the organization to:
These changes allowed Skyline Center to build a more efficient and engaged workforce, directly benefiting the individuals they serve.
Rumler says he would recommend isolved to others because “You have the gambit of options. From hiring to offboarding—it’s all there.”
Elevate Your People Strategies
Customer: Skyline Center Inc.
Location: Illinois
Industry: Nonprofit
Employees: 140