Event and Security Company Finds an Easy All-in-One HR and Payroll Platform
Discover why A-Team Security & Event Services, Inc. chose isolved as their all-in-one HR and payroll platform to simplify processes and improve the employee experience.
Securing Efficiency and Streamlining Workforce Operations for High-Demand Events
Company growth is a top goal among business owners across all industries. However, growth can also mean complexities in payroll processing and time scheduling. The need arises for systems that meet administration requirements while also providing a positive employment experience. In fact, 91% of HR leaders currently rate employee experience (EX) as a top priority for their organizations.
A-Team Security & Event Services, Inc. felt this need in their company in July 2021. The Tucson, Arizona-based business offers event and security staffing for local sports, the entertainment industry and commercial properties. With 320 mostly part-time, hourly employees, scheduling and accurate payroll is key.
Seeking Streamlined Solutions
A-Team had been with isolved for payroll and timekeeping but were interested in exploring a different platform to simplify their process. Thinking they would benefit from an all-in-one platform that fit their unique scheduling needs, they left isolved in July 2021 for Paycor.
They soon found that Paycor’s promises fell short.
“Paycor over-promised and under-delivered. Their system was not as promised,” said Andy Brown, who is both the CEO and COO of A-Team.
The switch lasted only three months. In October 2021, A-Team came back to isolved for payroll and since then, they have also added onboarding, benefits, and compliance services for the Affordable Care Act (ACA) and Work Opportunity Tax Credit (WOTC)
“It was nerve-racking when I made the call to come back. I was worried isolved would treat me poorly with an ‘I told you so’ attitude. It was just the opposite. We were welcomed with open arms and tons of understanding. That was very refreshing and gave us huge peace of mind knowing isolved cared about us as a company, not just another number.”
— Andy Brown, CEO and COO at A-Team Security & Event Services, Inc.
Prioritizing Employee Experience
When making the decision to return to isolved, a user-friendly system and providing a seamless process for employees was top of mind.
“isolved is much more user-friendly. The salespeople know their product and deliver what they say,” Brown said.
Since returning, A-Team has grown their business and simplified processing, moving toward realizing their vision of providing excellent EX—from hiring to receiving their first paycheck.
Brown cites isolved’s user-friendly portal, onboarding functionality and self-service features as top tools that have allowed A-Team to cut down time spent on data entry and focus on strategic initiatives.
By implementing onboarding automation, A-Team estimates they save 12 to 15 hours per month in working hours.
Reaching Business Goals
With the addition of onboarding services, A-Team has moved from a paper, in-person process to an automated, easy experience for both their employees and HR team. By implementing onboarding automation, A-Team estimates they save 12 to 15 hours per month in working hours.
With more time available and less burden placed on HR and office staff, A-Team is reaching its organizational goals.
“The onboarding, payroll process, easy-to-produce reporting, ACA and benefits all take less time, allowing us to focus on growing business,” Brown said. “When we spend more time calling customers than calling our employees, our business grows.”
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