From Inefficient Processes to Massive Successes

Chiricahua Community Health Centers prides itself on serving the community. 

Simply put, the organization delivers care to those who need it, regardless of insurance status, or location. They have 10 physical clinics, with eight mobile care units to serve individuals without access to transportation or a fixed address. As a part of their mantra, they will meet their clients where they need care—which can be in far-flung locations, even farming fields. 

When human resources (HR) Director Julie Kirk started in 2023, it was clear that the organization’s HR department had a long way to go to deliver the same kind of impact that clinics were making. “When I started, systems were not set up properly and our HR processes were extremely inefficient. I didn’t want our team to operate like we were in 1995—I wanted to modernize, automate, eliminate paper and clean up across the board.” Kirk tapped isolved’s Optimization Services team, which supports businesses by finding efficiencies and closing the gap between their unique workforce challenges and their use of isolved People Cloud™, to get to work. 

Optimization Services to the Rescue 

In the summer of 2023, Kirk found herself with a mess to clean up. The task ahead was confounding and daunting—at times, even intimidating. It seemed as if nothing was operating as it should, and the prevalence of paper processes slowed any progress.   

Kirk enlisted the help of isolved Optimization Services to create a game plan for getting most out of their HR technology. In the beginning stages, the team was equal parts big-picture thinking and decisively divvying up to-do lists. 

Skilled Support That Cares  

With an extensive background in HR, Kirk was instantly impressed by the level of personal dedication the Optimization Services team delivered. “With the other providers, you have to wait in line and deal with a new person each time you want to talk. With isolved, I developed a relationship with my direct contact. They care, they know how we operate, and they would always get back to me quickly.” 

With guidance from the Optimization Services team, Kirk’s department has undertaken several audacious projects—projects that were often met with skepticism. However, the isolved team always delivered timely, knowledgeable and personalized support. “When we rolled out a complicated project, the team was always there to support us within five minutes. I can’t sing their praises enough,” Kirk says.  

Finding Efficiencies Along the Way  

According to Kirk, the team found some game-changing solutions to the organization’s troubles. The previous HR setup led to some wide-ranging issues—some so large that the CEO had to get involved. The organization had run into issues with the way it differentiated employees from different clinics and the way things like paid time off (PTO) and sabbatical pay were coded. A massive change was necessary—a project that the Optimization Services team oversaw because they knew the technology we already invested in could get us where we needed to be.  

“The team provided a solution to a very complicated problem. While there was some skepticism, the team was dedicated to testing to make sure we had the intended effect. The end result worked beautifully and was a game changer for my HR Directors,” Kirk says.  

Delivering Results Across the Organization  

When reflecting on how far her HR function has come, Kirk credits Optimization Services for making it happen. By cleaning up HR processes within the technology they already had, the team has enabled Chiricahua Community Health Centers to better recruit and retain employees. The organization has reduced the time spent recruiting by approximately two weeks to a month per employee.  

Additionally, Optimization Services has helped not only the HR department evolve and move forward—it’s helped the entire organization make progress. “Now, we have trust in our data, which saves us a tremendous amount of time. I can also give my directors and their managers the tools they need to do their jobs effectively,” Kirk says.  

Moving forward, Kirk is exuberantly optimistic about the future. “I haven’t reached my HR utopia just yet, but isolved is helping me get there,” she says.  

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