Right At Home Customer Success Story - HR Services
0:08
When I reached out to isolved HR services, my business was facing some challenges.
0:16
We had started right before the pandemic and we'd grown incredibly fast.
0:24
And although we have so many clients who trust us and so many amazing employees who helped serve our clients, we really knew that we needed to focus on internally, you know, looking at our practices, looking at, you know, we had a policy and procedure manual, we had a handbook, but we needed to make sure that we had a partner that we could rely on in this ever changing industry and, and also be compliant and be a great employer.
0:57
And we've done that with us all.
1:07
We, I feel like isolved HR services and helps us with just every, every aspect of our business when it comes to policies and procedures, compliance or regulatory policy and procedure, our handbook.
1:24
We had all of those when we signed on with Asphalt, but we needed help perfecting those, understanding them truly and our professional Lisa has helped us with just that.
1:38
We love the different projects that we can bring to her attention and start working on those.
1:44
And so, yeah, I'd say probably every corner.
1:49
But truly, truly with our compliance, our PNP and our handbook and really just helping my Vice president, I feel confident in what we have the framework of the business.
2:04
And it frees up time for us to not have to learn those things, but work with our trusted partner at isolved to help us do that and help us succeed so we can serve better.
2:22
Using isolved HR services.
2:25
I can attest to the fact that the learning curve that used to be so steep and as a a new business owner that took so much time and so much of that to what equity has been absorbed by our isolved professional.
2:42
My vice president and I meet with her regularly and we continue to work on our projects.
2:48
And you know, in the in the daily grind, you're always going to have a distraction.
2:54
And I feel like it's so valuable to have someone that's on our team and advocates for us and helps us with their professional perspective and insight.
3:08
But they're already spun up on that.
3:09
They already know how to do things.
3:10
And she just saves us so much time, so much energy, which as a business owner is so precious.
3:16
And cuz everyone needs something from you.
3:19
And so we're just so thankful with with our partnership.
3:25
I will also say that it's not just saving energy and it's not just saving money, but it's also doing it better.
3:33
And that's something that I feel like our whole team can be proud of.
3:37
And we've even gotten some thumbs up from Lisa, some kudos because she's seen us really growing this.
3:49
I would wholeheartedly recommend I sold HR services to anyone.
3:54
I can tell you as a business owner, I'm not the typical owner in my industry and I have some pretty amazing strengths, but I also have some things that some some areas that I have some deficiencies in.
4:08
And one of them is understanding truly the the HR side that's so important to my business.
4:14
I'm in a service industry, so it's so key and I feel like our partnership with Asphalt has given me more confidence to the business owner.
4:25
I've learned a whole lot, but I've also been able to have an opportunity that frees up my time and energy to do other things that are within my good things and things that I'm good at and that have made my business successful.
4:37
But I also think that partnering with isolved HR Services has helped create a lot of that sustainability and that success.
4:54
I think for me, one of the successes that I've seen in this is my growth as a business professional.
5:02
My partnership with isolved HR Services has allowed me freedom to do things within my business and within my gifting that help us be successful and help us grow.
5:13
And it's given me the confidence to be able to assuredly offer these policies and procedures, make sure that our handbook is exactly what it needs to be.
5:25
Yeah, it's just the confidence and the, I would say productivity too, for sure.
5:37
My partnership with isolved HR Services has really supported, in my opinion, really our entire employee experience.
5:45
It's made me a better leader and a better administrator within my office.
5:52
It's helped my vice president.
5:53
She learned a lot and we've done some amazing things.
5:57
It's given us freedom to be able to focus on the things that we need to do or the things that fill our bucket, the things we want to do and the things that we enjoy.
6:06
And it's just been especially across the board, it's given me confidence as a, as a, as an owner and we're in an industry that we're regulated by a state entity.
6:19
And so we, we need to be that way.
6:21
We need to feel confident.
6:22
And it's not that we weren't before we had a, we have a great framework, but and foundation for sure.
6:31
But as we as we've grown there, there have been some bumps in the road and bringing isolved HR services on has truly benefited us.
6:52
I imagine that we will in the future continue to use the HR services for additional projects just much like we've grown and internally and revenue wise, we know that the the more we serve, the more employees we're working with.
7:15
We're going to need extra help.
7:16
And I'm thankful for the relationship that we already have.
7:20
That was one of the one of the, one of the reasons that we decided to truly make that commitment to the HR services was we wanted an existing relationship.
7:32
And if the time comes and when it does that, we need some additional, additional help.
7:40
So it's been very been beneficial and not only the service but others that we use with us all, but we're very thankful.
7:54
Our goals for HR within my organization are simple.
7:58
We want to be an excellent, equitable employer and we want to be confident in the service that we're providing our client.
8:06
And by engaging in the isolved HR Service, I feel like we're able to confidently do both of those, and that means a lot.
8:23
We're in a service industry and so we're very focused on our employees, our team, and we want to do well.
8:32
We want to do it right, and we want to provide a great service, but we also want to be an excellent employer.
8:37
So I think we're doing that and it's exciting.
8:41
I think isolved HR Services is already helping us achieve our goals.
8:53
We came to them at a very chaotic time, truthfully in my organization.
8:58
And now that the dust has settled and we are learning and growing like we are, I can't imagine that we're not going to continue to soar past the goals that we have for the company, also individually, but also on the level of service that we're providing.
